Process Mining & Process Intelligence
Process mining is a data-driven approach that involves the discovery, monitoring and improvement of business processes based on the analysis of event logs and data generated during the execution of these processes. It provides insights into how processes are actually performed; uncovering patterns, bottlenecks and inefficiencies.
The goal of process mining is to enhance understanding, transparency and optimization of organizational processes. It is particularly valuable in complex organizations where processes involve numerous interconnected steps, and the real execution may deviate from documented procedures.
Process mining is commonly used in industries such as manufacturing, healthcare, finance and logistics to streamline operations and enhance overall performance. Advice and solutions for process mining can be found in the resources below.
Process intelligence is data that has been systematically collected to analyze the individual steps within a business process or operational workflow. Process intelligence exceeds process mining by building on the visibility it provides to connect processes, teams and technologies together – using data to create a digital twin of end-to-end processes.
It can autonomously highlight sources of inefficiency and customer friction, utilizing specialized process improvement knowledge to recommend changes and interventions to optimize end-to-end processes.
5 trends shaping task mining in 2025
August 01 by Pranjal Singh
The growth and evolution of task mining is being fueled by several key factors. Here are five trends shaping task mining in 2025
Forrester study: Celonis process intelligence customers see payback in 6 months, 383 percent ROI in 3 years
July 31 by Michael Hill
Celonis process intelligence customers see payback in just six months and 383 percent ROI in three years, according to a new study by Forrester Consulting
SAP Signavio gets new process intelligence, transformation & governance features
July 30 by Michael Hill
The latest quarterly release of SAP Signavio has arrived delivering new capabilities across process intelligence, transformation and governance
Task mining – unlocking new possibilities in process optimization: Industry report
July 30 by Michael Hill
Task mining is an emerging and exciting concept that offers vast potential to unlock new business process optimization possibilities
Appian gains Chartis recognition for AI-powered process orchestration
July 25 by Michael Hill
Analyst firm Chartis research highlights Appian’s impact in financial services through AI-powered process orchestration
Celonis files updated complaint in SAP antitrust case
July 23 by Michael Hill
Celonis has filed an updated complaint in its ongoing antitrust dispute against SAP after a US court partially dismissed its claims in June
Central Michigan University maintains global leadership in process mining
July 22 by Michael Hill
Central Michigan University (CMU) has maintained its position as a global leader in process mining education and student success
ABBYY launches new process AI solutions
July 17 by Michael Hill
Process automation vendor ABBYY released two new AI solutions, Process AI for Consulting (PAIC) and IDP Analytics
Celonis hires former Deutsche Bank CEO as new chief customer officer
July 15 by Michael Hill
Celonis appoints former Deutsche Bank executive, Dilipkumar Khandelwal, as new chief customer officer and chairman of the India Advisory Board
Celonis & Bright Cape enhance KYC processes for financial institutions
July 09 by Michael Hill
Celonis launched the Smart KYC Control Tower, a new solution designed to enhance know your customer (KYC) processes for financial institutions
Fortino Capital acquires process intelligence firm MEHRWERK
July 08 by Michael Hill
Fortino Capital, a leading European technology investor, announced its acquisition of process intelligence software provider MEHRWERK from Netgo Group
Trust the process: What can leaders learn from Mikel Arteta’s transformation at Arsenal FC?
July 07 by Sam Munford
Explore what business process leaders can learn from Mikel Arteta’s transformation at Arsenal FC
