Process Mining & Process Intelligence
Process mining is a data-driven approach that involves the discovery, monitoring and improvement of business processes based on the analysis of event logs and data generated during the execution of these processes. It provides insights into how processes are actually performed; uncovering patterns, bottlenecks and inefficiencies.
The goal of process mining is to enhance understanding, transparency and optimization of organizational processes. It is particularly valuable in complex organizations where processes involve numerous interconnected steps, and the real execution may deviate from documented procedures.
Process mining is commonly used in industries such as manufacturing, healthcare, finance and logistics to streamline operations and enhance overall performance. Advice and solutions for process mining can be found in the resources below.
Process intelligence is data that has been systematically collected to analyze the individual steps within a business process or operational workflow. Process intelligence exceeds process mining by building on the visibility it provides to connect processes, teams and technologies together – using data to create a digital twin of end-to-end processes.
It can autonomously highlight sources of inefficiency and customer friction, utilizing specialized process improvement knowledge to recommend changes and interventions to optimize end-to-end processes.
Salesforce to acquire process intelligence firm Apromore
October 10 by Michael Hill
Salesforce has signed a definitive agreement to acquire process intelligence vendor Apromore
Glovo optimizes cash flow & increases productivity with Celonis process intelligence & AI
October 09 by Michael Hill
Global tech platform Glovo has transformed accounts payable (AP) and accounts receivable (AR) processes with process intelligence and AI from Celonis
CMG Financial streamlines critical workflows with generative AI process automation
October 07 by Michael Hill
Leading US mortgage lender CMG Financial is optimizing critical workflows with generative AI process automation from Fisent Technologies
RPA versus hyperautomation: Understanding accuracy (performance) benchmarks in practice
October 07 by Dr Khwaja Moinuddin
Explore the difference between robotic process automation (RPA) and hyperautomation and understand key accuracy (performance) benchmarks in practice
Celonis defends SAP lawsuit before skeptical US judge
October 03 by Michael Hill
Process intelligence firm Celonis defended its lawsuit against SAP before a US judge who expressed skepticism about the plaintiff’s antitrust allegations
Business process management (BPM) reigns supreme in enterprise transformation
September 30 by Michael Hill
Business process management (BPM) is the leading technology organizations are using to support business transformation
Municipality of Rotterdam uses process mining to optimize citizen services
September 30 by Michael Hill
The Municipality of Rotterdam is enhancing services for citizens using process mining in partnership with Microsoft
BPM in 2025: How process excellence is shaping business transformation
September 26 by Georgina Wilczek
Learn why BPM has become the leading enabler of transformation initiatives
EU probes SAP over potential anticompetitive practices
September 26 by Michael Hill
The European Union has launched an investigation into potential anticompetitive practices by SAP, focusing on aftermarket practices related to its ERP software
Celonis partners with ClearOps to power the future of intelligent supply chains
September 25 by Michael Hill
Celonis is powering intelligent supply chains for original equipment manufacturers (OEMs) in partnership with ClearOps
Apromore launches Performance Insights Copilot for AI-driven process optimization
September 23 by Michael Hill
Apromore launches Copilot for Performance Insights for AI-driven process optimization and other version 10.4 enhancements
Study introduces new process mining reporting framework
September 18 by Michael Hill
A study has introduced a new, comprehensive process mining reporting excellence guideline dubbed PROMIRE
