Process Mining & Process Intelligence
Process mining is a data-driven approach that involves the discovery, monitoring and improvement of business processes based on the analysis of event logs and data generated during the execution of these processes. It provides insights into how processes are actually performed; uncovering patterns, bottlenecks and inefficiencies.
The goal of process mining is to enhance understanding, transparency and optimization of organizational processes. It is particularly valuable in complex organizations where processes involve numerous interconnected steps, and the real execution may deviate from documented procedures.
Process mining is commonly used in industries such as manufacturing, healthcare, finance and logistics to streamline operations and enhance overall performance. Advice and solutions for process mining can be found in the resources below.
Process intelligence is data that has been systematically collected to analyze the individual steps within a business process or operational workflow. Process intelligence exceeds process mining by building on the visibility it provides to connect processes, teams and technologies together – using data to create a digital twin of end-to-end processes.
It can autonomously highlight sources of inefficiency and customer friction, utilizing specialized process improvement knowledge to recommend changes and interventions to optimize end-to-end processes.
The strategic role of process excellence in post-merger financial integration
October 20 by Michael Hill
Google's Puneet Thakkar discusses the vital role of process excellence in post-merger financial integration
KPMG enhances key operations with expanded Agentforce investment
October 17 by Michael Hill
KPMG has expanded its investment in Agentforce, the agentic layer of Salesforce’s digital labor platform, to enhance key operations across the organization
8Flow.ai launches Workflow Context Platform for people & process intelligence
October 16 by Michael Hill
8Flow.ai announced the launch of Workflow Context Platform for people and process intelligence to provide detailed visibility into frontline operations
Healthcare process mining market to exceed $29 billion by 2032
October 15 by Michael Hill
The healthcare process mining software market is projected to reach $29.28 billion by 2032, growing at a CAGR of 43.29 percent over the next seven years
Celonis files 3 patent claims against SAP
October 14 by Michael Hill
Celonis has filed multiple patent claims against technology giant SAP, one in Texas and two in Munich
Reimagining process excellence in banking: Integrating Lean Six Sigma & AI in a new era of continuous improvement
October 13 by Sudeshna Banerjee
Together, Lean Six Sigma and AI create a continuous improvement ecosystem that is both data-driven and self-learning
Salesforce to acquire process intelligence firm Apromore
October 10 by Michael Hill
Salesforce has signed a definitive agreement to acquire process intelligence vendor Apromore
Glovo optimizes cash flow & increases productivity with Celonis process intelligence & AI
October 09 by Michael Hill
Global tech platform Glovo has transformed accounts payable (AP) and accounts receivable (AR) processes with process intelligence and AI from Celonis
CMG Financial streamlines critical workflows with generative AI process automation
October 07 by Michael Hill
Leading US mortgage lender CMG Financial is optimizing critical workflows with generative AI process automation from Fisent Technologies
RPA versus hyperautomation: Understanding accuracy (performance) benchmarks in practice
October 07 by Dr Khwaja Moinuddin
Explore the difference between robotic process automation (RPA) and hyperautomation and understand key accuracy (performance) benchmarks in practice
Celonis defends SAP lawsuit before skeptical US judge
October 03 by Michael Hill
Process intelligence firm Celonis defended its lawsuit against SAP before a US judge who expressed skepticism about the plaintiff’s antitrust allegations
Business process management (BPM) reigns supreme in enterprise transformation
September 30 by Michael Hill
Business process management (BPM) is the leading technology organizations are using to support business transformation
