Process Excellence
Process excellence is the ongoing effort within an organization to continually improve its business processes to achieve superior performance, efficiency and effectiveness. It involves systematically managing, optimizing, and refining processes to ensure that they operate at their highest potential, delivering high-quality outcomes while minimizing waste and inefficiencies.
Six Sigma, Lean and Kaizen are examples of process excellence frameworks that can help foster a culture of continuous improvement, helping to align processes with organizational goals. Additionally, by adopting digital tools and technologies, organizations can significantly contribute to achieving process excellence by improving accuracy, reducing manual effort and enhancing overall productivity.
Read the guides and articles below to find out how businesses achieve and sustain excellence in their operations.
Take the PEX Survey 2025/26!
June 16 by Michael Hill
Take the PEX Survey 2025/26 and help us examine the state of business transformation!
How to achieve process integration using the Design Structure Matrix (DSM)
June 11 by Michael Hill
Tyson Browning discusses the convergence of process integration with the Design Structure Matrix (DSM) and what it means for process excellence
Appian launches Connected Claims 2.0 to transform insurance processes with AI
June 04 by Michael Hill
Appian transforms insurance processes with AI with the launch of Connected Claims 2.0
How Harrods serves up process excellence in its restaurants & kitchens
June 03 by Michael Hill
Sam Munford, process excellence lead at Harrods, discusses maintaining standards across the luxury department store’s 25+ restaurants
Why forward-thinking CFOs are betting big on nearshore business process outsourcing
June 02 by Russell Michna, Executive Partner – NA & Europe, Chazey Partners
Learn why forward-thinking chief financial officers (CFOs) are investing in nearshore business process outsourcing (BPO)
Apromore unveils full spectrum process intelligence with task mining
May 19 by Michael Hill
Apromore unifies user task-level and process-level insights by unveiling process intelligence with task mining
Is bureaucracy evolving faster than process excellence?
May 19 by Dr Terryel Hu, Ph.D
How to spot if bureaucracy is evolving faster than your process excellence strategy – and what to do about it!
7 free agentic AI tools for achieving process excellence
May 12 by Amelia Brand
Agentic AI tools are the future of process excellence – discover 7 no-code solutions
Simplify execution, preserve complexity: A smarter approach to process improvement
April 30 by Bree Barsanti
How to retain the right level of process complexity but still cater to the desire for simplicity in the people executing them
8 brands using process intelligence to drive business value
April 28 by Michael Hill
Process intelligence captures deeper value hidden in processes, enabling more informed decisions
AI is “more expensive than it should be” claims Amazon CEO
April 11 by Michael Hill
Amazon’s Andy Jassy outlines what needs to happen to reduce the cost of AI for customers
7 ways Process Failure Mode Effects Analysis (PFMEA) enhances process excellence
April 09 by Michael Hill
Since its original adoption by the US military, PFMEA has brought success to diverse organizations worldwide
