Process Excellence
Process excellence is the ongoing effort within an organization to continually improve its business processes to achieve superior performance, efficiency and effectiveness. It involves systematically managing, optimizing, and refining processes to ensure that they operate at their highest potential, delivering high-quality outcomes while minimizing waste and inefficiencies.
Six Sigma, Lean and Kaizen are examples of process excellence frameworks that can help foster a culture of continuous improvement, helping to align processes with organizational goals. Additionally, by adopting digital tools and technologies, organizations can significantly contribute to achieving process excellence by improving accuracy, reducing manual effort and enhancing overall productivity.
Read the guides and articles below to find out how businesses achieve and sustain excellence in their operations.
Simplify execution, preserve complexity: A smarter approach to process improvement
April 30 by Bree Barsanti
How to retain the right level of process complexity but still cater to the desire for simplicity in the people executing them
8 brands using process intelligence to drive business value
April 28 by Michael Hill
Process intelligence captures deeper value hidden in processes, enabling more informed decisions
AI is “more expensive than it should be” claims Amazon CEO
April 11 by Michael Hill
Amazon’s Andy Jassy outlines what needs to happen to reduce the cost of AI for customers
7 ways Process Failure Mode Effects Analysis (PFMEA) enhances process excellence
April 09 by Michael Hill
Since its original adoption by the US military, PFMEA has brought success to diverse organizations worldwide
King’s College London bolsters digital transformation with Digital & Data Academy
April 07 by Michael Hill
King’s College London is enhancing digital transformation with a new Digital and Data Academy to upskill staff
8 order management KPIs worth measuring
April 01 by PEX Network
How AI, machine learning and strategic technologies facilitate KPI visibility and improve them over time
OpenAI closes in on historic $40 billion funding round as the generative AI bubble refuses to burst
March 27 by Michael Hill
As OpenAI closes in on a colossal funding round, read how generative AI is continuing to transform process excellence
Process is eating the world!
March 27 by Jon Knisley
Process intelligence is emerging as the indispensable bridge between business and AI
The Great Recalibration: How enterprises are redefining success with process mining & intelligence
March 26 by Marlon Dumas
Process mining and process intelligence provide the tools to optimize operations, enhance decision-making and drive success
How Merck uses task mining to uncover inefficiencies & automation opportunities
March 26 by Michael Hill
Merck’s Steve Carpenter explores how the science and technology company uses task mining to drive business value
The art of process improvement: An analogy for efficiency & automation
March 25 by Bree Barsanti
Developing better processes is an art form. Just like a great painter, teams should step back and consider the bigger picture
Process mining enhances tunnel construction
March 24 by Michael Hill
KPMG hosts Process Mining Forum 2025 and Women in Process Mining celebrates female innovators and change makers
