Process Excellence
Process excellence is the ongoing effort within an organization to continually improve its business processes to achieve superior performance, efficiency and effectiveness. It involves systematically managing, optimizing, and refining processes to ensure that they operate at their highest potential, delivering high-quality outcomes while minimizing waste and inefficiencies.
Six Sigma, Lean and Kaizen are examples of process excellence frameworks that can help foster a culture of continuous improvement, helping to align processes with organizational goals. Additionally, by adopting digital tools and technologies, organizations can significantly contribute to achieving process excellence by improving accuracy, reducing manual effort and enhancing overall productivity.
Read the guides and articles below to find out how businesses achieve and sustain excellence in their operations.
The Great Recalibration: How enterprises are redefining success with process mining & intelligence
March 26 by Marlon Dumas
Process mining and process intelligence provide the tools to optimize operations, enhance decision-making and drive success
How Merck uses task mining to uncover inefficiencies & automation opportunities
March 26 by Michael Hill
Merck’s Steve Carpenter explores how the science and technology company uses task mining to drive business value
The art of process improvement: An analogy for efficiency & automation
March 25 by Bree Barsanti
Developing better processes is an art form. Just like a great painter, teams should step back and consider the bigger picture
Process mining enhances tunnel construction
March 24 by Michael Hill
KPMG hosts Process Mining Forum 2025 and Women in Process Mining celebrates female innovators and change makers
Do it Best hires process excellence veteran Scott Morrison to lead OPEX initiative
March 06 by Michael Hill
Do it Best appoints experienced process optimization leader Scott Morrison as member operational excellence (OPEX) manager
The jargon trap: When continuous improvement becomes a buzzword bonanza
March 03 by Khwaja Moinuddin
Too many organizations chase the latest jargon without addressing the fundamental issues preventing true continuous improvement from taking hold
How AI is reshaping intelligent document processing in 2025
February 27 by Max Vermeir
Learn why intelligent document processing (IDP) isn’t just a productivity hack – it’s the foundation for future AI applications
From insights to action: Why businesses need process intelligence for lasting success
February 26 by Michael Hill
Process intelligence leverages process mining and other technologies to enable business teams to rapidly and reliably move from insights to action
BPM: From ‘set & forget’ to ‘sense & respond’ with process intelligence
February 25 by Bill Detwiler
Process intelligence creates the engine to rapidly drive enterprise resilience and adaptability at speed
Process mining predicts clinical pathways of traumatic brain injuries
February 24 by Michael Hill
Celonis’ Lars Reinkemeyer explores five levels of process intelligence and Women in Process Mining continues knowledge sharing program
Reinventing banking: Physical vs digital approaches to service excellence
February 21 by Diego Borquez
True transformation goes beyond technology. It is about redefining operational models to improve efficiency, enhance customer experience and control costs
A guide to Process Failure Mode Effects Analysis (PFMEA)
March 11 by Process Excellence Network
This guide provides recommendations on how to complete a PFMEA
