Process Excellence
Process excellence is the ongoing effort within an organization to continually improve its business processes to achieve superior performance, efficiency and effectiveness. It involves systematically managing, optimizing, and refining processes to ensure that they operate at their highest potential, delivering high-quality outcomes while minimizing waste and inefficiencies.
Six Sigma, Lean and Kaizen are examples of process excellence frameworks that can help foster a culture of continuous improvement, helping to align processes with organizational goals. Additionally, by adopting digital tools and technologies, organizations can significantly contribute to achieving process excellence by improving accuracy, reducing manual effort and enhancing overall productivity.
Read the guides and articles below to find out how businesses achieve and sustain excellence in their operations.
The top 50 business transformation leaders to follow in 2025
August 31 by PEX Network
PEX Network's guide to the most influential business transformation leaders to follow in 2025
The agentic AI shift: Deconstructing the GPT-5 hype for process ROI
August 11 by Dr Lucas Root
This article deconstructs the GPT-5 launch, ignoring the hype and focusing on the two operational lessons its architecture teaches us to support process ROI
Appian reports strong financial results as AI push pays off
August 08 by Michael Hill
Appian released its financial results for the second quarter of 2025, showcasing significant growth in cloud subscriptions and overall revenue
WEF & Kaizen Institute: AI fails without streamlined processes
August 07 by Michael Hill
The World Economic Forum (WEF) and Kaizen Institute explore why AI fails without streamlined processes and outlines three strategies for unlocking real value
Charting a course to continuous improvement
August 05 by Bree Barsanti
Learn how to take the right path to continuous improvement by combining the skills of process experts and frontline workers
The cracks in the old BPO model: Why enterprises are looking beyond arbitrage
August 04 by Chas Moore
Explore the limitations of traditional business process outsourcing (BPO) and learn why enterprises must evolve their outsourcing strategy
Business process as a service market to hit $164 billion by 2032
August 04 by Michael Hill
The business process as a service (BPaaS) market is projected to reach a value of $164.35 billion by 2032, according to market research firm SNS Insider
5 trends shaping task mining in 2025
August 01 by Pranjal Singh
The growth and evolution of task mining is being fueled by several key factors. Here are five trends shaping task mining in 2025
Task mining – unlocking new possibilities in process optimization: Industry report
July 30 by Michael Hill
Task mining is an emerging and exciting concept that offers vast potential to unlock new business process optimization possibilities
SAP Signavio gets new process intelligence, transformation & governance features
July 30 by Michael Hill
The latest quarterly release of SAP Signavio has arrived delivering new capabilities across process intelligence, transformation and governance
Shell crowns winners of business process hackathon
July 30 by Michael Hill
Oil and gas giant Shell crowned the winners of its Project Process Hackathon, an internal competition designed to inspire new approaches to process optimization
Appian gains Chartis recognition for AI-powered process orchestration
July 25 by Michael Hill
Analyst firm Chartis research highlights Appian’s impact in financial services through AI-powered process orchestration
