Process Excellence
Process excellence is the ongoing effort within an organization to continually improve its business processes to achieve superior performance, efficiency and effectiveness. It involves systematically managing, optimizing, and refining processes to ensure that they operate at their highest potential, delivering high-quality outcomes while minimizing waste and inefficiencies.
Six Sigma, Lean and Kaizen are examples of process excellence frameworks that can help foster a culture of continuous improvement, helping to align processes with organizational goals. Additionally, by adopting digital tools and technologies, organizations can significantly contribute to achieving process excellence by improving accuracy, reducing manual effort and enhancing overall productivity.
Read the guides and articles below to find out how businesses achieve and sustain excellence in their operations.
6 benefits of process excellence (PEX) certification
July 14 by Michael Hill
Process excellence certification offers several tangible and strategic benefits for business leaders
Reskill, lead & win: The new PEX imperative in a time of transformation
July 10 by Michael Hill
Tony Saldanha believes it is time for process excellence professionals to seize the moment and revolutionize business operations
H&M debuts AI-generated digital twins of fashion models
July 08 by Michael Hill
Fashion retailer H&M has debuted its first set of AI-generated digital twins of models
Trust the process: What can leaders learn from Mikel Arteta’s transformation at Arsenal FC?
July 07 by Sam Munford
Explore what business process leaders can learn from Mikel Arteta’s transformation at Arsenal FC
Appian announces global leadership changes to drive AI in process growth
July 02 by Michael Hill
Process software vendor Appian expands sales leadership team by appointing three seasoned leaders to bolster its presence and drive growth in the UK and EMEA
Take the PEX Survey 2025/26!
July 01 by Michael Hill
Take the PEX Survey 2025/26 and help us examine the state of business transformation!
Collapsing the Iron Triangle: Managing cost, productivity & risk in your processes
July 01 by Thomas Kohlenbach
The project management concept the ‘Iron Triangle’ describes the competing tensions of bringing a project to completion
3 ways process excellence fixes failing AI investment
June 30 by Nikhil Pal
AI without process excellence is expensive experimentation. Process excellence without AI is limited optimization. Together they create competitive advantage
Pandora drives Lean, digitized processes in end-to-end digital transformation
June 30 by Michael Hill
Pandora, the world’s largest jewelry brand, is driving Lean, digitized processes in partnership with SAP
PEX Network & Inixia launch Certified Master of Dynamic Process Transformation
June 30 by Michael Hill
PEX Network and Inixia announce the launch of the Certified Master of Dynamic Process Transformation program
Strategic alignment in continuous process improvement
June 27 by Madison Lundquist
Strategic alignment means that process improvement efforts have an overarching purpose and cohesiveness with the rest of the enterprise
Gartner releases Magic Quadrant for robotic process automation (RPA)
June 25 by Michael Hill
Gartner publishes new Magic Quadrant for robotic process automation, evaluating 13 vendors to help buyers invest in optimal task automation
