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Keep abreast of the latest change management, business process management, operational excellence, lean, six sigma, risk management and customer experience news and information with our expertly written articles. Each process excellence article is expertly researched and written with the aim of providing industry professionals with actionable insight of the highest quality. 

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April 25, 2017 by Editorial Staff
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Peter F. Drucker, in his book Managing for Results, pointed out: “What the people in the business think they know about customers and market is more likely to be wrong than right.” So he suggested this remedy: “Only by asking the customer, by watching him, by trying to understand his behavior can one find out who he is, what he does, how he...
April 25, 2017 by PEX Network Reports
PEX Network Reports
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Tags: RPA | AI
April 18, 2017 by
Outside Innovation
How do we move into the customer’s world and develop an outside-in approach to innovation and continuous improvement? Robin Timothy, Co-founder and Change Agent at BridgeOne.co, offers a set of steps for leaders to get closer to the customer experiences in order to drive product and service innovation.
April 12, 2017 by Editorial Staff
Value
This article is the first in a series illustrating how to achieve success on the corporate battlefield using the strategic marketing strategies developed by Drucker, Levitt, Kotler, and others.
April 12, 2017 by Editorial Staff
copy machine
There are two ways to imitate the innovations of others—namely; (1) developing a "me-too” or copycat offering to compete directly against the originator's innovation and; (2) launching a creative imitation of a rival's success.
April 10, 2017 by Editorial Staff
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Growth is essential to every organization. The opposite of growth isn’t "no-growth”—it's decay. The first question to ask in a growth policy is, "How much growth do we need to avoid becoming a marginal player as our market grows?"
April 4, 2017 by Marshall Goldsmith
Trophy
When it comes to changing our behavior, there are two options that people usually try. The first is attempting a new behavior (like running Saturday mornings, or calling our parents on Thursday afternoons). The second option most people try is eliminating something.
April 4, 2017 by Editorial Staff
charismatic leaders
Leadership is far from what most self-appointed leadership experts talk about on TV. It has little to do with “leadership qualities” and even less to do with “charisma. The essence of leadership is performance and results. Leadership is a means to an end. The crucial question is: To what end?
March 28, 2017 by KiSSFLOW Editorial
Achieving a Seamless Process Flow with Google Apps
G Suite (the new name for Google Apps) just passed over 3 million paying customers. Is your organization one of them? With Gmail, Google Docs, Google Drive, Hangouts, and much more, G Suite is becoming too good to pass up, especially when the price point is often below what you pay for similar services with Office 365. G Suite also continues to add enterprise options and reduce cloud security concerns to lure more organizations away from Microsoft.
March 27, 2017 by PEX Network Reports
PEX Network Reports
When continuous improvement is part of a career plan, organizations can find and develop talent with the different skills they need. To stay in sync with your organization's needs — and keep advancing up the ranks — start by continually evaluating your employees' skills. From there, you can fill any knowledge gaps with a targeted professional development plan. This survey will gather insight on organizational development and career plans for employees from top tech companies. These results will help leadership encourage team members to develop skills that will help their organization succeed.
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