Keep abreast of the latest change management, business process management, operational excellence, lean, six sigma, risk management and customer experience news and information with our expertly written articles. Each process excellence article is expertly researched and written with the aim of providing industry professionals with actionable insight of the highest quality. 

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May 25, 2017 by Gregory North
Gregory North
The process excellence community may view digital transformation as a threat – shifting the improvement focus onto technology – but it represents a tremendous opportunity
The recent WannaCry ransomware attack didn’t wreak the havoc expected. But this is not the time for IT professionals to let their guards down, says Frank Schettini, Chief Innovation Officer of ISACA (the Information Systems Audit and Control Association).
May 22, 2017 by PEX Network Reports
PEX Network Reports
The team at the PEX Network are conducting the largest global survey of operational excellence and business transformation executives, and we want you to take part!
May 18, 2017 by Editorial Staff
No one can guarantee the performance of a manager or executive appointed to a new position. Indeed, if the reports and surveys we are constantly bombarded with are correct, we can safely say most executives make poor promotion and staffing decisions.
May 16, 2017 by Matteo Carbone
Matteo Carbone
Every insurance sector player ought to ask: How should the value chain be reshaped by using the new technologies at hand?
May 11, 2017 by Emma Harris
Emma Harris
“What problem does Business Process Management (BPM) solve?” This may seem like an odd question to ask here, however as it is a question that senior management always want answering (even if they don’t actually ask it), it is important to have a really good answer at the ready.
May 11, 2017 by Debashis Sarkar
Debashis Sarkar
Problem solving is an integral part of all business organisations. Companies spend a lot of money in building capability in this domain. Most put in place elements that help to build and sustain it—capability development, top management support, coaching, a structured approach, communication, rewards and recognition, performance management and so on. Here are five things that when implemented properly promote problem-solving.
John Moran
Phenomenon Analysis is a tool used in engineering and manufacturing to solve problems that have many intertwining conditions that can cause an adverse event.
May 2, 2017 by Martin Bonney
Martin Bonney
GDPR not only applies to organisations based in the EU but may also apply to any organisation, within or outside the EU, which processes the personal data of EU subjects in the course of targeting them with offers of goods or services or where its processing their personal data consists of monitoring their behaviour.
April 25, 2017 by Editorial Staff
Peter F. Drucker, in his book Managing for Results, pointed out: “What the people in the business think they know about customers and market is more likely to be wrong than right.” So he suggested this remedy: “Only by asking the customer, by watching him, by trying to understand his behavior can one find out who he is, what he does, how he...
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