Keep abreast of the latest change management, business process management, operational excellence, lean, six sigma, risk management and customer experience news and information with our expertly written articles. Each process excellence article is expertly researched and written with the aim of providing industry professionals with actionable insight of the highest quality. 

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July 20, 2017 by Bruce Sheridan
Bruce Sheridan
The emerging role of business architects in 2017 will be to encourage organizations to “be good” versus “look good.” I recently worked with one of the top 10 executives of a Fortune 100 organization. After several months, I recognized a pattern.
July 20, 2017 by PEX Network News
PEX Network News
Jean Francois Gagne shares what artificial intelligence (AI) is doing for Fortune 500 companies, start-ups and everyone in between. He says that no matter the size of the team, you need to involve multiple groups in the process of understanding what AI can do for you in continuous improvement.
July 20, 2017 by Mahmoud Youssef
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One of the most important developments for the BIZBOK® guide is the recent call for proposals for a business architecture metamodel that was issued in collaboration with the Object Management Group (OMG). The rest of this article highlights some of contents of the Guide and discuss some of the issues that might be in the interest to the readers.
July 18, 2017 by Ivan Seselj
Ivan Seselj
Controlling process variations is a complex and costly challenge for many organizations. This is a growing issue particularly for organizations with a need for slight variations to their standard processes to meet the requirements of a specific location, product or customer. Ivan Seselj, CEO and founder of Promapp, shares 7 steps organizations can take to understand the extent of the process variations they are managing and to control them.
July 18, 2017 by Dan Morris
Dan Morris
I have been responsible for a great many business process management (BPM) project turn-around efforts. Companies can get into projects that they are simply not prepared for and need help turning them around. The fact is that we all bite off more than we can chew at times. That has given me a fairlyunique perspective on what makes these projects succeed and why they can get into trouble. While the reasons vary, there are common threads that kept coming up. Some of the more common and more destructive issues follow.
July 5, 2017 by Debashis Sarkar
Debashis Sarkar
Errors are not generally viewed in a positive light. From childhood, we are taught to aim for perfection and avoid mistakes – schools can make a point of punishing errors; when we are older bosses can threaten to fire employees if they make an inadvertent mistake.
July 5, 2017 by PEX Network News
PEX Network News
With new ways of working come new challenges, particularly for those managing a remote workforce. A new survey from global workspace provider Regus has identified the expectations of today’s medical industry workforce relating to flexible working and performance.
July 4, 2017 by Bruce Sheridan
Bruce Sheridan
This short piece explores the benefits for business architecture to build a bridge with operational excellence. The synergy from bridging the two will deliver higher revenue, lower costs, reduced risk and improved speed.
July 3, 2017 by John Norcross
Performance TALK
We share a simple coaching framework to enable leaders and change agents to more easily hold productive performance “TALKs” with team members.
July 3, 2017 by PEX Network Reports
PEX Network Reports
Based on the demand from the process excellence and business transformation community the PEX Network is undertaking our largest survey into robotic process automation and artificial intelligence. Complete this survey to be entered into a prize draw for the chance to win a complimentary ticket to attend Robotic Process Automation & AI Week 2017 in London! You'll also get an exclusive first look at the report created from the data. Please note: All data presented in this report will be anonymous.
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