Keep abreast of the latest change management, business process management, operational excellence, lean, six sigma, risk management and customer experience news and information with our expertly written articles. Each process excellence article is expertly researched and written with the aim of providing industry professionals with actionable insight of the highest quality. 

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March 21, 2017 by Clarizen Editorial
As you may be aware—either from your own experience, or by reading an abundance of research studies and surveys—project failure is rampant across all sectors, industries and fields. While projects are inherently unique and each organization has its own culture, systems, tools, processes and protocols, generally speaking here are 5 common causes of project failure.
March 20, 2017 by Paresh Mistry FCCA MBA
Paresh Mistry
Everyone is talking about the cost savings, speed and compliance benefits of RPA and its bigger brother Artificial Intelligence (AI) but what about monetizing the initial investment in RPA? It's time to open up the conversation about RPA payback...
March 13, 2017 by Editorial Staff
effective management
From the moment The Effective Executive hit the bookshelves in 1967, Peter F. Drucker was leading a self-management revolution. Drucker's central thesis? "Knowledge workers must take responsibility for managing themselves." In both The Effective Executive and its superb 2006 sequel The Effective Executive in Action (with Joseph Maciariello), readers find basic principles and practices of management success. These books explain and document the attitudes, practices, and habits exemplified by high-performance executives.
March 13, 2017 by Editorial Staff
Creativity Versus Innovation
It's true: Many confuse the process of getting ideas with the agonizing realities of putting them to work.Lack of creativity is not the problem in most organizations. Great ideas almost always abound.The real problem is converting an idea, which is just a good intention, into operational reality.Indeed, a powerful new idea can kick around...
March 8, 2017 by John Norcross
The 4 Horizons of Operational Excellence
Building a culture of operational excellence requires alignment. Too often, continuous improvement efforts focus on aligning with strategic objectives or value drivers. John Norcross, co-founder at BridgeOne: A Change Agency, believes there is a different way of aligning improvement efforts. He describes four horizons against which leaders and change agents can map their improvement efforts and provides a framework for doing so. It is through connecting people, their sense of purpose and desire to do meaningful work, to the adaptive challenges and wicked problems their organizations face that engagement can be built around the improvement journey.
March 2, 2017 by PEX Network Reports
PEX Network Reports
PEX Network's Operational Excellence in Insurance survey provides an assessment of the key priorities and areas of investment for Process Improvement and Operational Excellence programs in 2017 and beyond. This survey will take approximately 3 minutes to complete and consists of 16 questions. All answers will be kept confidential.
March 1, 2017 by Raymond Hofmann
The way we run organizations isn’t working. Companies (and their managers) are failing us in every conceivable way. They leave workers uninspired and disengaged (according to Gallup, just 13% of the world’s workforce is engaged at work).
March 1, 2017 by Andrea Charles
Andrea Charles
Operational excellence professionals are taking centre stage and bridging the gap between strategy and execution. Ahead of OPEX Week: Business Transformation Europe Summit 2017, 17 key speakers share their advice for supporting business strategy from an operational excellence perspective. Download now and read the 17 Executive Tips for...
February 21, 2017 by Nathalie M. Khodr
Nathalie Khodr
Diana Krohn is the Principal Enterprise Architect at United Airlines. At the OPEX Week 2017: Business Transformation World Summit (organized by the PEX Network), she shared how United Airlines is “Using Business Architecture to Enable Transformational Initiatives”. Here is a brief summary of the highlights from her presentation.
February 13, 2017 by Andrea Charles
Andrea Charles
Ahead of the OPEX Week: Business Transformation Europe Summit, taking place in April 2017, key speaker Jaco Koen, Associate Director, Business Process Excellence, Europe at Envigo speaks to Andrea Charles, Senior Editor, PEX Network, about leveraging real-time data for increased customer-centricity. In this exclusive interview Koen shares his insights on the vast amounts of real-time data being generated and how to choose your metrics for success.
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