Keep abreast of the latest change management, business process management, operational excellence, lean, six sigma, risk management and customer experience news and information with our expertly written articles. Each process excellence article is expertly researched and written with the aim of providing industry professionals with actionable insight of the highest quality. 

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June 21, 2017 by Aya Gharbawi
Evidenced by soaring Google searches, interest in robotic process automation (RPA) and artificial intelligence (AI) has surged immensely in recent years. This shift is not without its controversies, especially its impact on employment levels.(Robotic Process Automation Google Trend, 2017) Rising fear of unemploymentMany people including...
Tags: pex | RPA | AI
June 20, 2017 by John W. Moran
John W. Moran
The prioritization process can be a confusing and time consuming process for an Improvement Team since they need to develop criteria to prioritize the solutions against, develop a rating scale, achieve consensus, and then do the prioritization.
June 15, 2017 by Emma Harris
Emma Harris
Achieving ISO 9001:2015 is proving challenging for many organisations. In this article I give an overview of ISO 9001:2015, a checklist for choosing your quality management system to make achieving ISO 9001:2015 as easy as possible.
June 14, 2017 by Roger Price
Roger Price
In my view, one of the most powerful resources that PEX publishes is their periodic “State of the Industry” reports. These reports provide significant insight into the current perception of the role that Operational Excellence (OpEx) functions and teams should play in the organization and the value they’re expected to provide.
June 14, 2017 by Ivan Seselj
Ivan Seselj
Why is it that some organizations successfully do more with less? Why can some teams improve their productivity over time, and outstrip the competition, while similar organizations in the same industry struggle? Ivan Seselj, CEO and founder of Promapp, suggests the differentiator for success may be an organization's process culture and specifically their ability to recognize the people factor in improvement
May 31, 2017 by David Robinson
If Failure Mode Effects Analysis procedures had been in place and executed correctly then tens of thousands of airline’s passengers would not have been stranded, say experts
May 30, 2017 by Debashis Sarkar
Debashis Sarkar
Processes are an integral part of all enterprises. If processes are not instituted, modelled or followed properly then the results in myriad types of issues impacting all stakeholders of an organization. So, here are 10 reasons why employees default in following processes.
May 25, 2017 by Gregory North
Gregory North
The process excellence community may view digital transformation as a threat – shifting the improvement focus onto technology – but it represents a tremendous opportunity
The recent WannaCry ransomware attack didn’t wreak the havoc expected. But this is not the time for IT professionals to let their guards down, says Frank Schettini, Chief Innovation Officer of ISACA (the Information Systems Audit and Control Association).
May 22, 2017 by PEX Network Reports
PEX Network Reports
The team at the PEX Network are conducting the largest global survey of operational excellence and business transformation executives, and we want you to take part!
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