The process excellence community may view digital transformation as a threat – shifting the improvement focus onto technology – but it represents a tremendous opportunity
The recent WannaCry ransomware attack didn’t wreak the havoc expected. But this is not the time for IT professionals to let their guards down, says Frank Schettini, Chief Innovation Officer of ISACA (the Information Systems Audit and Control Association).
The team at the PEX Network are conducting the largest global survey of operational excellence and business transformation executives, and we want you to take part!
No one can guarantee the performance of a manager or executive appointed to a new position. Indeed, if the reports and surveys we are constantly bombarded with are correct, we can safely say most executives make poor promotion and staffing decisions.
Every insurance sector player ought to ask: How should the value chain be reshaped by using the new technologies at hand?
“What problem does Business Process Management (BPM) solve?” This may seem like an odd question to ask here, however as it is a question that senior management always want answering (even if they don’t actually ask it), it is important to have a really good answer at the ready.
Problem solving is an integral part of all business organisations. Companies spend a lot of money in building capability in this domain. Most put in place elements that help to build and sustain it—capability development, top management support, coaching, a structured approach, communication, rewards and recognition, performance management and so on. Here are five things that when implemented properly promote problem-solving.
Phenomenon Analysis is a tool used in engineering and manufacturing to solve problems that have many intertwining conditions that can cause an adverse event.
GDPR not only applies to organisations based in the EU but may also apply to any organisation, within or outside the EU, which processes the personal data of EU subjects in the course of targeting them with offers of goods or services or where its processing their personal data consists of monitoring their behaviour.
Peter F. Drucker, in his book Managing for Results, pointed out: “What the people in the business think they know about customers and market is more likely to be wrong than right.” So he suggested this remedy: “Only by asking the customer, by watching him, by trying to understand his behavior can one find out who he is, what he does, how he...