Interviews

Rahul Chawla discusses the shift from robotic process automation (RPA) to process autonomy at tech giant google

Fraser Damoff explains why process discipline, standardization, and continuous improvement must come before AI implementation

Puneet Thakkar, finance process and systems transformation lead at Google, explores why generative AI’s promise has stalled inside modern organizations

Marianne Brown, senior project manager at Horizon Air Freight, discusses the opportunities, challenges, and misconceptions of BPM in 2026

Girish Kumar Gopalakrishnan reflects on leading and sustaining continuous improvement at agricultural and construction equipment firm CNH

Google's Puneet Thakkar discusses the vital role of process excellence in post-merger financial integration

Tony Saldanha believes it is time for process excellence professionals to seize the moment and revolutionize business operations

Uncertainty can impact change management in diverse ways, affecting how individuals and organizations perceive, respond to and engage with change

Julie Whitten from Upstate Niagara Cooperative gives her take on mastering change management in the AI era

PEX Network sits down with Diego Borquez from Pacific International Lines Ltd. to discuss how business process management (BPM) enhances digital transformation

Tyson Browning discusses the convergence of process integration with the Design Structure Matrix (DSM) and what it means for process excellence

Sam Munford, process excellence lead at Harrods, discusses maintaining standards across the luxury department store’s 25+ restaurants