BPM
Business process management (BPM) is a systematic approach that organizations use to manage, improve and optimize their business processes.
Business processes are a series of activities and tasks that are designed to achieve a specific organizational goal, including analyzing, modeling, designing, implementing, monitoring and continually optimizing these processes to enhance efficiency, effectiveness and overall performance. By adopting these principles, organizations aim to achieve operational excellence, enhance customer satisfaction and stay competitive in a dynamic business landscape.
Learn how to set performance metrics and improve your business processes with the resources in this section.
Process intelligence: The foundation that gives meaning in the AI era
September 15 by Diego Borquez
Read why process intelligence provides the context than enables AI to drive true business value
7 process excellence buzz terms you should stop using
September 09 by Michael Hill
Explore the process excellence buzz terms you should stop using and why
AI transformation: Row in sync or drift in chaos
September 03 by Thomas Kohlenbach
Any AI transformation strategy needs to be built on a solid foundation of process management and enterprise architecture
Academics discuss major BPM trends, challenges & opportunities
September 01 by Michael Hill
Business process management (BPM) academics will gather this week to discuss major trends, challenges and opportunities shaping the field
3 ways to unlock the power of decentralized process management
August 29 by Bree Barsanti
How to achieve and sustain decentralized process management across your organization
Frost & Sullivan recognizes Tech Mahindra as BPM leader in APAC
August 29 by Michael Hill
Tech Mahindra has received the 2025 Asia-Pacific Technology Innovation Leadership Recognition in BPM from Frost & Sullivan
Less than half of business processes are ready for agentic AI
August 28 by Michael Hill
Less than half of business processes are sufficiently structured, integrated and governed to support agentic AI, according to a new global study by GBTEC
Mercado Libre: Operational excellence (OPEX) & BPM at Latin scale
August 18 by Diego Borquez
Mercado Libre is a masterclass in business process management (BPM), logistics engineering and operational rigor
Forrester analyzes 15 process intelligence vendors in new Wave Report
August 13 by Michael Hill
Forrester has analyzed 15 “most significant” process intelligence vendors, categorizing them as Leaders, Strong Performers and Contenders
Appian reports strong financial results as AI push pays off
August 08 by Michael Hill
Appian released its financial results for the second quarter of 2025, showcasing significant growth in cloud subscriptions and overall revenue
Business process management (BPM) must evolve to align with agentic AI
August 06 by Michael Hill
Traditional business process management (BPM) must evolve to align with agentic AI, according to a new research paper
Enterprise architecture management & BPM: A winning recipe
August 01 by Thomas Kohlenbach
Bringing enterprise architecture management (EAM) and business process management (BPM) together allows a business to deliver more consistent outcomes
