Forrester analyzes 15 process intelligence vendors in new Wave Report

Forrester has analyzed 15 process intelligence software vendors in a new report. The Forrester Wave™: Process Intelligence Software, Q3 2025 report evaluates “the most significant” process intelligence providers, categorizing them as Leaders, Strong Performers and Contenders.

This report shows how each provider measures up and aims to help buyers select the right process intelligence software for their needs.

Process intelligence software is evolving

Process intelligence software is undergoing a significant change around its target audience and the business value it provides, according to Forrester. “Previously, vendor messaging focused largely on the value of gaining visibility into processes in order to achieve (as yet undefined) operational and transformational improvements.”

Today, vendors mostly position the value of process intelligence in terms of supporting concrete use cases, such as containing the cost of artificial intelligence (AI) agents, cutting the cost of supply chain operations or increasing customer satisfaction ratings, Forrester stated.

Vendors have consequently added use-case-specific features and value packs, positioning process intelligence software as a way to keep AI agents grounded via the curated process data it delivers.

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Forrester ranks process intelligence vendors

Forrester evaluated vendors against three criteria: current offering, strategy and customer feedback. Each of the vendors Forrester assessed has broad, enterprise-level support, a solution available for purchase as a standalone product and substantial revenue in the market.

Process intelligence Leaders

The leaders identified by Forrester are:

• Celonis (Celonis Process Intelligence Platform): “Celonis is best suited to clients looking for a sophisticated platform that supports enterprise wide process intelligence and control to transform operations.”
• ARIS (ARIS 10 SR 28): “ARIS is best suited to users in regulated industries who are focusing on process control, compliance and cost optimization in pursuit of holistic BPM [business process management].”
• iGrafx (Process360 Live v19.11.0): “iGrafx best suits customers who want to manage their business processes via the BPM lifecycle, prioritizing process discovery and analytics as a starting point.”

Process intelligence Strong Performers

The strong performers identified by Forrester are:

• KYP.ai (Productivity 360): “KYP.ai is best suited to users with use cases like challenging AI and automation investments and increasing process effectiveness.”
• SAP Signavio (SAP Signavio Process Intelligence): “SAP Signavio is best suited to customers with an SAP-centered application landscape looking to transform operations or rearchitect application landscapes.”
• Appian (Appian 25.1): “Appian is best suited to clients with a data-driven mindset in industries where process differentiation is core to winning in the market.”
• Apromore (Apromore Enterprise Edition version 10.3): “Apromore is best suited to FSI customers pursuing general process improvement scenarios or prioritizing continuous process compliance.”
• IBM (IBM Process Mining): “While tailored more to midsize organizations, IBM also suits large organizations that want to connect process insights with subsequent process orchestration.”
• ABBYY (ABBYY Timeline, Version 6.1.4/Blue Prism Process Intelligence, Version 2.1.7): “ABBYY is best suited to customers looking for a solution that focuses on the essence of process intelligence with strong core capabilities and that democratizes access for nontechnical users.”
• MEHRWERK (mpmX): “MEHRWERK is best suited to Qlik clients who want a low barrier to adoption as well as buyers with a strong focus on limiting vendor lock-ins through an open architecture.”
• UiPath (UiPath Discovery Suite: UiPath Process Mining, UiPath Task Mining, UiPath Communications Mining, 2025.4): “UiPath is best suited to customers who intend to increase their process automation by using process insights to design better processes before automating them.”

Process intelligence Contenders

The contenders identified by Forrester are:

• ServiceNow (ServiceNow Process Mining): “ServiceNow Process Mining is best suited for clients who want to consolidate automation on the ServiceNow platform, especially to optimize their in-platform workflows.”
• Pegasystems (Pega Process Mining 25.1 combined with Pega Workforce Intelligence 8.8.6 (Task Mining) and Pega Platform 24.2): “Pegasystems is best suited to users who want a solution that spans process discovery, analytics, automation and application development and AI support.”
• Nintex (Nintex Process Manager (April 2025 version), part of the Nintex Automation Platform): “Nintex is best suited to midsize companies, but large enterprises looking for consumption-based pricing can also benefit from its combination of process intelligence, design, orchestration and application development aligned with prebuilt solutions.”
• BusinessOptix: “BusinessOptix is best suited to clients looking for ease of use and a rapid return on investment – especially if they don’t immediately need very advanced or deep features.”

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Process intelligence vendors react

“This recognition is only possible because of the dedication and commitment of our customers, partners and Celonauts,” said Carsten Thoma, president and board director at Celonis. “Enterprise AI is set to reinvent operations, but to deliver on its full potential, AI needs to understand how each business runs and how to make it run better, he added.

“As the lead product manager for ARIS process mining, ARIS automation and ARIS GRC, I couldn’t be prouder of my team’s relentless innovation, customer focus and passion for excellence,” said Dr Julian Krumeich, senior director of product management at ARIS. This recognition is not just an award – it’s proof that we’re building the right product, in the right way, to solve the right problems, he added.

“For us, this recognition underscores our commitment to helping customers discover, design and optimize their processes with data-driven decision-making that truly transforms operations,” said Daniel Hughes, SVP, North America at iGrafx.

Task mining – unlocking new possibilities in process optimization: Industry report 2025

Task mining is experiencing robust growth, driven by the increasing need for process optimization and automation across diverse sectors. The market, estimated at US$2 billion in 2025, is projected to exhibit a compound annual growth rate (CAGR) of 25 percent over the next eight years, reaching an impressive $10 billion by 2033, according to Market Report Analytics.

Download this report to explore the task mining landscape and learn how it unlocks new opportunities in process optimization!

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