Celonis & Bright Cape enhance KYC processes for financial institutions

The Smart KYC Control Tower app streamlines processes by providing a centralized and real-time view of KYC workflows

Add bookmark
Listen to this content

Audio conversion provided by OpenAI

Michael Hill
Michael Hill
07/09/2025

financial services concept diagram

Celonis announced the launch of the Smart KYC Control Tower, a new solution designed to enhance know your customer (KYC) processes for financial institutions.

Developed in collaboration with Bright Cape, this innovative app optimizes KYC workflows, reduces compliance costs and enhances customer satisfaction, according to the announcement.

The Smart KYC Control Tower app streamlines processes by providing a centralized and real-time view of KYC workflows, allowing financial institutions to enhance efficiency, ensure compliance and scale operations seamlessly.

Don't miss any news, updates or insider tips from PEX Network by getting them delivered to your inbox. Sign up to our newsletter and join our community of experts. 

KYC compliance is critical for financial institutions

KYC compliance is a critical function for financial institutions, requiring rigorous screening for anti-money laundering (AML), anti-terrorist financing and financial crime prevention. However, traditional KYC processes are often manual, time-consuming and costly – accounting for up to 33 percent of compliance budgets in major financial markets, Celonis stated.

“Financial institutions today face mounting pressure to improve compliance while reducing costs,” said Chris Johnston, SVP, head of global banking at Celonis. “The Smart KYC Control Tower app enables compliance teams to eliminate inefficiencies, improve risk management and deliver a superior customer experience – all with the power of process intelligence and artificial intelligence (AI).”


Register for All Access: Revolution in Process Intelligence APAC 2025!


Key features of the Celonis Smart KYC Control Tower

Built on Celonis’ Process Intelligence Platform and informed by Bright Cape’s extensive experience in KYC operations, the Smart KYC Control Tower app provides financial institutions with a dynamic and holistic view of their KYC operations. By integrating with existing systems, it enables real-time process monitoring and intelligent automation, ensuring financial institutions can proactively manage compliance and operational risks while enhancing the customer experience.

The Smart KYC Control Tower app offers:

  • End-to-end process monitoring and improvement: A centralized cockpit for mapping, analyzing and optimizing KYC processes, including customer onboarding and event-driven reviews.
  • Regulatory compliance assurance: Real-time insights to detect compliance risks, prevent SLA breaches and ensure adherence to global financial regulations.
  • Cost and productivity optimization: Identification of inefficiencies, automation of manual tasks and optimized resource allocation, leading to reduced operational costs.
  • Enhanced customer experience: Faster and more seamless onboarding processes that drive customer satisfaction and loyalty.

The Smart KYC Control Tower app is part of the Celonis Platform Apps Program, which empowers businesses to achieve unmatched value with industry-specific applications built on the Celonis Process Intelligence Platform.

How process intelligence transforms manufacturing & supply chains: 2025 industry report

This industry report examines how and why organizations are investing in process intelligence to enhance manufacturing and supply chain management. “Global manufacturing and supply chains face enormous volatility in 2025,” says Michael Ochi, director at QAD. “Individual organizations feel tremendous pressure but also have new opportunities to grow. Any combination of protective and expansive business strategies requires constant speed and awareness.” 

Organizations with significant manufacturing and supply chain operations are turning to process intelligence because it is uniquely capable of providing speed and awareness to any part of the business that leverages software.

Download the report to explore:

  • The top five trends shaping process intelligence.
  • Case study examples of process intelligence transforming manufacturing and supply chains.
  • The key success factors and challenges of process intelligence adoption
Download Now


RECOMMENDED