OPEX
Operational excellence (OPEX) is a business management philosophy that aims to make an organization's processes more efficient. Its ultimate goal is to ensure customers' expectations are met while the company's operations are continually improving, at the same time minimizing waste and costs.
The purpose of achieving operational excellence is for a business to operate as efficiently as possible, with full visibility across departments and a company culture that supports continuous improvement and process changes.
Operational excellence is often associated with productivity, customer satisfaction, employee engagement and overall business performance. Check out the resources below for insights and examples of operational excellence.
The agentic AI shift: Deconstructing the GPT-5 hype for process ROI
August 11 by Dr Lucas Root
This article deconstructs the GPT-5 launch, ignoring the hype and focusing on the two operational lessons its architecture teaches us to support process ROI
East Midlands Airport launches new training academy to boost OPEX
August 05 by Michael Hill
East Midlands Airport opened a new training academy to enhance operational excellence (OPEX) and customer experience
RWE AG taps Infosys to energize business transformation, OPEX & process automation
July 29 by Michael Hill
German multinational energy company RWE is partnering with Infosys to boost business transformation, OPEX and process automation
Air France-KLM builds generative AI factory to revolutionize operations & drive business transformation
July 18 by Michael Hill
Air France-KLM partners with Accenture and Google Cloud to launch a generative AI factory to revolutionize operations and drive business transformation
Orange Business boosts digital transformation with leading tech partners
July 15 by Michael Hill
Orange Business boosts digital transformation to deliver simpler, more flexible and AI-native experiences centered around trust
Soaring again: LATAM Airlines’ journey of OPEX & resilience
July 14 by Diego Borquez
LATAM Airlines is soaring again thanks to a commitment to operational excellence (OPEX) and resilience
6 benefits of process excellence (PEX) certification
July 14 by Michael Hill
Process excellence certification offers several tangible and strategic benefits for business leaders
Massachusetts State Police launches new initiative to enhance OPEX
July 02 by Michael Hill
The Massachusetts State Police announced a new initiative to enhance operational excellence (OPEX), expand community engagement and reinforce public safety
Take the PEX Survey 2025/26!
July 01 by Michael Hill
Take the PEX Survey 2025/26 and help us examine the state of business transformation!
PEX Network & Inixia launch Certified Master of Dynamic Process Transformation
June 30 by Michael Hill
PEX Network and Inixia announce the launch of the Certified Master of Dynamic Process Transformation program
Walmart unveils new AI-powered tools
June 26 by Michael Hill
Walmart unveils new AI-powered tools to enhance the performance and experience of its vast US workforce
Munich Airport wins digital transformation award
June 24 by Michael Hill
Munich Airport received the Digital Transformation Award from Airports Council International Europe (ACI Europe) at the 2025 Best Airport Awards
