OPEX
Operational excellence (OPEX) is a business management philosophy that aims to make an organization's processes more efficient. Its ultimate goal is to ensure customers' expectations are met while the company's operations are continually improving, at the same time minimizing waste and costs.
The purpose of achieving operational excellence is for a business to operate as efficiently as possible, with full visibility across departments and a company culture that supports continuous improvement and process changes.
Operational excellence is often associated with productivity, customer satisfaction, employee engagement and overall business performance. Check out the resources below for insights and examples of operational excellence.
flynas wins OPEX award at Dubai International Airport
November 12 by Michael Hill
Low-cost airline flynas has been awarded the Operational Excellence Award in the 2025 oneDXB Airport Excellence Awards, presented by Dubai Airports
Top 10 PEX Network articles of 2025
November 10 by Michael Hill
With 2026 just around the corner, we’ve compiled a list of the top 10 PEX Network articles of 2025!
Telefónica launches ‘Transform & Grow’ plan to boost OPEX
November 10 by Michael Hill
Spanish telecommunications firm Telefónica has launched Transform & Grow, a new five-year strategic plan designed to boost operational excellence (OPEX)
Risk-based assurance in pharma manufacturing: Balancing compliance & operational efficiency in MES
October 30 by Katie Farley
In today’s pharmaceutical manufacturing landscape, companies face a critical challenge: maintaining regulatory compliance while improving operational efficiency
Premier Inn Middle East names new OPEX director to support ambitious expansion
October 28 by Michael Hill
Premier Inn Middle East has appointed Jennifer Edwards as its new operations excellence director
Beyond automation: How data governance is redefining process excellence
October 24 by Anup Gupta
The future belongs to those who build trust into their processes and governance is how that trust begins
Tottenham Hotspur F.C. scores with premier OPEX partnership
October 22 by Michael Hill
Tottenham Hotspur Football Club has partnered with 24/7 Software to enhance operational excellence (OPEX) at its 62,000-seater stadium in London
Gartner unveils top 10 strategic technology trends for 2026
October 22 by Michael Hill
Gartner announced its list of top strategic technology trends that organizations need to explore in 2026
KPMG enhances key operations with expanded Agentforce investment
October 17 by Michael Hill
KPMG has expanded its investment in Agentforce, the agentic layer of Salesforce’s digital labor platform, to enhance key operations across the organization
Walmart taps OpenAI to build next-gen AI shopping solutions
October 16 by Michael Hill
Retail giant Walmart has partnered with OpenAI to build next-gen AI shopping solutions that redefine customer experiences
Definitions of business transformation vary widely across organizations
October 13 by Michael Hill
The complex, fast-evolving business transformation discipline continues to span diverge stages and touchpoints both general and unique to organizations
Reimagining process excellence in banking: Integrating Lean Six Sigma & AI in a new era of continuous improvement
October 13 by Sudeshna Banerjee
Together, Lean Six Sigma and AI create a continuous improvement ecosystem that is both data-driven and self-learning
