OPEX
Operational excellence (OPEX) is a business management philosophy that aims to make an organization's processes more efficient. Its ultimate goal is to ensure customers' expectations are met while the company's operations are continually improving, at the same time minimizing waste and costs.
The purpose of achieving operational excellence is for a business to operate as efficiently as possible, with full visibility across departments and a company culture that supports continuous improvement and process changes.
Operational excellence is often associated with productivity, customer satisfaction, employee engagement and overall business performance. Check out the resources below for insights and examples of operational excellence.
PEX Report 2025/26: Global state of business transformation
August 29 by Michael Hill
The PEX Report 2025/26 is here! Explore the global state of business transformation with unique insight from over a dozen thought and business leaders
Unilever revolutionizes manufacturing network through digital transformation
August 21 by Michael Hill
Unilever is advancing its smart manufacturing capability with digital transformation driven by AI, internet of things and automation
Mercado Libre: Operational excellence (OPEX) & BPM at Latin scale
August 18 by Diego Borquez
Mercado Libre is a masterclass in business process management (BPM), logistics engineering and operational rigor
DP World teams win global Kaizen awards for OPEX & innovation
August 18 by Michael Hill
Three DP World teams have been recognized with global Kaizen awards for achievements in operational excellence (OPEX) and innovation
Government of Western Australia drives OPEX through people, purpose & passion
August 12 by Michael Hill
The Western Government of Australia drives OPEX through people, purpose and passion, according to Graeme Jones from the Department of Communities
The agentic AI shift: Deconstructing the GPT-5 hype for process ROI
August 11 by Dr Lucas Root
This article deconstructs the GPT-5 launch, ignoring the hype and focusing on the two operational lessons its architecture teaches us to support process ROI
East Midlands Airport launches new training academy to boost OPEX
August 05 by Michael Hill
East Midlands Airport opened a new training academy to enhance operational excellence (OPEX) and customer experience
RWE AG taps Infosys to energize business transformation, OPEX & process automation
July 29 by Michael Hill
German multinational energy company RWE is partnering with Infosys to boost business transformation, OPEX and process automation
Air France-KLM builds generative AI factory to revolutionize operations & drive business transformation
July 18 by Michael Hill
Air France-KLM partners with Accenture and Google Cloud to launch a generative AI factory to revolutionize operations and drive business transformation
Orange Business boosts digital transformation with leading tech partners
July 15 by Michael Hill
Orange Business boosts digital transformation to deliver simpler, more flexible and AI-native experiences centered around trust
Soaring again: LATAM Airlines’ journey of OPEX & resilience
July 14 by Diego Borquez
LATAM Airlines is soaring again thanks to a commitment to operational excellence (OPEX) and resilience
6 benefits of process excellence (PEX) certification
July 14 by Michael Hill
Process excellence certification offers several tangible and strategic benefits for business leaders
