OPEX
Operational excellence (OPEX) is a business management philosophy that aims to make an organization's processes more efficient. Its ultimate goal is to ensure customers' expectations are met while the company's operations are continually improving, at the same time minimizing waste and costs.
The purpose of achieving operational excellence is for a business to operate as efficiently as possible, with full visibility across departments and a company culture that supports continuous improvement and process changes.
Operational excellence is often associated with productivity, customer satisfaction, employee engagement and overall business performance. Check out the resources below for insights and examples of operational excellence.
Take the PEX Survey 2025/26!
June 02 by Michael Hill
Take the PEX Survey 2025/26 and help us examine the state of business transformation!
How SAP Signavio powers business agility with process-led transformation
May 09 by Amelia Brand
Learn how SAP Signavio drives process-led transformation for scalable business value
FC Bayern Munich adopts process intelligence to optimize operations
May 08 by Michael Hill
FC Bayern Munich adopts process intelligence! The world-renowned football club is teaming up with Celonis to optimize operations across multiple departments
Copper giants: Driving OPEX & adaptive leadership in Latin America
May 06 by Diego Borquez
These examples from Latin America’s copper industry show how OPEX, adaptive leadership and sustainability converge for lasting success
MITRE appoints Brian Abrahamson to drive OPEX & support critical US government missions
April 30 by Michael Hill
Abrahamson will work across MITRE to champion a culture of continuous improvement and position it as a benchmark for operational excellence
6 steps to reducing process debt for long term OPEX
April 28 by Marlon Dumas
By combining process mining, simulation, compliance monitoring and task mining through process intelligence, organizations can reduce process debt
Lean Six Sigma enhances combat readiness in US military
April 25 by Michael Hill
Lean Six Sigma is teaching US Army cadets about the complexity of military industrial processes and how to enhance operations
Vanquis takes “game-changing” step in digital transformation journey
April 23 by Michael Hill
Vanquis is partnering with Fiserv to accelerate its digital transformation strategy
Dubai Airports receives OPEX award in recognition of a decade of innovation
April 23 by Michael Hill
Dubai Airports receives the Operational Excellence Award from AirportLabs at Passenger Terminal Expo 2025
Union Pacific showcases strong OPEX amid severe storms
April 18 by Michael Hill
Union Pacific showcases impressive OPEX despite severe thunderstorms, tornado warnings and torrential rainfall
PEX Network’s guide to operational excellence (OPEX)
May 10 by Process Excellence Network
A detailed exploration of operational excellence (OPEX) including trends, use cases and challenges
PEX Network’s guide to business sustainability
April 24 by Process Excellence Network
Explore the importance, opportunities and challenges of business sustainability
