OPEX
Operational excellence (OPEX) is a business management philosophy that aims to make an organization's processes more efficient. Its ultimate goal is to ensure customers' expectations are met while the company's operations are continually improving, at the same time minimizing waste and costs.
The purpose of achieving operational excellence is for a business to operate as efficiently as possible, with full visibility across departments and a company culture that supports continuous improvement and process changes.
Operational excellence is often associated with productivity, customer satisfaction, employee engagement and overall business performance. Check out the resources below for insights and examples of operational excellence.
Take the PEX Survey 2025/26!
June 30 by Michael Hill
Take the PEX Survey 2025/26 and help us examine the state of business transformation!
Lagardère Travel Retail hones in on OPEX with Yoobic partnership & CEO shakeup
June 19 by Michael Hill
Lagardère Travel Retail enhances operational excellence (OPEX) with Yoobic partnership and new co-CEO appointment
4 pillars of a strong OPEX culture
June 17 by Nikhil Pal
Explore the four key pillars of effective OPEX culture and learn why traditional programs are failing
Fueling the future of sustainable operations: Latin America’s green hydrogen advantage
June 12 by Diego Borquez
How Latin America’s green hydrogen advantage is fueling the future of sustainable operations
Brussels Airport celebrates 10 years of OPEX & innovation
June 10 by Michael Hill
Brussels Airport marks 10 years of OPEX and innovation as it enhances the travel experience for over 70,000 passengers daily
AI adoption accelerates across all industries
June 05 by Michael Hill
AI adoption is accelerating across all industries – including those less obviously exposed to AI technology, according to new PwC data
United Airlines modernizes infrastructure to enhance critical operations & boost digital transformation
June 04 by Michael Hill
United Airlines is modernizing its core infrastructure to enhance critical operations and releasing a suite of mobile apps to accelerate digital transformation
Americold commits to OPEX with new leadership appointments
June 03 by Michael Hill
Americold announces key leadership changes as it commits to OPEX and global growth
C-suite leaders prioritize digital transformation, operational efficiency & AI
May 30 by Michael Hill
C-suite business leaders are prioritizing digital transformation, operational efficiency and AI over cost reduction and revenue growth
AirAsia Aviation Group ushers in a new era of OPEX
May 27 by Michael Hill
AirAsia Aviation Group ushers in a new era of operational excellence (OPEX) with the appointment of seasoned aviation leader captain Suresh Bangah
Lenovo strengthens competitiveness with OPEX & innovation
May 22 by Michael Hill
Technology giant Lenovo is strengthening its competitiveness through operational excellence (OPEX) and innovation
PEX Network’s guide to operational excellence (OPEX)
May 10 by Process Excellence Network
A detailed exploration of operational excellence (OPEX) including trends, use cases and challenges
