OPEX
Operational excellence (OPEX) is a business management philosophy that aims to make an organization's processes more efficient. Its ultimate goal is to ensure customers' expectations are met while the company's operations are continually improving, at the same time minimizing waste and costs.
The purpose of achieving operational excellence is for a business to operate as efficiently as possible, with full visibility across departments and a company culture that supports continuous improvement and process changes.
Operational excellence is often associated with productivity, customer satisfaction, employee engagement and overall business performance. Check out the resources below for insights and examples of operational excellence.
MITRE appoints Brian Abrahamson to drive OPEX & support critical US government missions
April 30 by Michael Hill
Abrahamson will work across MITRE to champion a culture of continuous improvement and position it as a benchmark for operational excellence
6 steps to reducing process debt for long term OPEX
April 28 by Marlon Dumas
By combining process mining, simulation, compliance monitoring and task mining through process intelligence, organizations can reduce process debt
Lean Six Sigma enhances combat readiness in US military
April 25 by Michael Hill
Lean Six Sigma is teaching US Army cadets about the complexity of military industrial processes and how to enhance operations
Dubai Airports receives OPEX award in recognition of a decade of innovation
April 23 by Michael Hill
Dubai Airports receives the Operational Excellence Award from AirportLabs at Passenger Terminal Expo 2025
Vanquis takes “game-changing” step in digital transformation journey
April 23 by Michael Hill
Vanquis is partnering with Fiserv to accelerate its digital transformation strategy
Union Pacific showcases strong OPEX amid severe storms
April 18 by Michael Hill
Union Pacific showcases impressive OPEX despite severe thunderstorms, tornado warnings and torrential rainfall
How to develop digital fluency throughout operations teams
April 17 by Nikhil Pal
The businesses that master a blend of human and digital components won’t just succeed in their transformations – they’ll define the future of OPEX
Bank of America: 90 percent of employees use AI assistant to enhance efficiency
April 15 by Michael Hill
AI is having a “transformative effect” on operational excellence at Bank of America
Houston PD Air Support Unit shares unique OPEX insights
April 11 by Michael Hill
Houston Police Department Air Support Unit shares fascinating insight into the role of OPEX within the organization
AI is “more expensive than it should be” claims Amazon CEO
April 11 by Michael Hill
Amazon’s Andy Jassy outlines what needs to happen to reduce the cost of AI for customers
From grape to glass: Operational excellence in every drop
April 07 by Diego Borquez
Modern wineries show us that legacy industries can evolve by embracing data, sustainability and world-class process design
PEX Network’s guide to business sustainability
April 23 by Process Excellence Network
Explore the importance, opportunities and challenges of business sustainability
