OPEX
Operational excellence (OPEX) is a business management philosophy that aims to make an organization's processes more efficient. Its ultimate goal is to ensure customers' expectations are met while the company's operations are continually improving, at the same time minimizing waste and costs.
The purpose of achieving operational excellence is for a business to operate as efficiently as possible, with full visibility across departments and a company culture that supports continuous improvement and process changes.
Operational excellence is often associated with productivity, customer satisfaction, employee engagement and overall business performance. Check out the resources below for insights and examples of operational excellence.
Why most continuous improvement programs don’t stick
January 26 by John Hambacher
Explore the structural fragility of top-down continuous improvement efforts
New Jersey Gov. Mikie Sherrill names COO to drive OPEX in the state
January 23 by Michael Hill
The governor of New Jersey, Mikie Sherrill, has named Kellie Doucette new chief operating officer (COO) to lead operational excellence (OPEX) across the state
mindzie & Alibaba expand process intelligence cloud availability in Saudi Arabia
January 20 by Michael Hill
Process vendor mindzie is partnering with Alibaba Cloud to expand process intelligence cloud availability in the Kingdom of Saudi Arabia (KSA)
Coca-Cola reshapes leadership to accelerate digital transformation
January 15 by Michael Hill
The Coca-Cola Company announced a series of leadership changes to accelerate digital transformation and bring the business closer to consumers
Operational efficiency could halve CO₂ emissions in aviation
January 15 by Michael Hill
Operational efficiency could halve CO2 emissions in aviation, according to a new study co-led by the University of Oxford
Qatar Airways & Virgin Atlantic soar with OPEX wins at aviation awards
January 08 by Michael Hill
Qatar Airways and Virgin Atlantic recognized for operational excellence (OPEX) in 2025
Warba Bank launches “PULSE” to strengthen OPEX culture & grow Lean Six Sigma capabilities
January 05 by Michael Hill
Warba Bank launched “PULSE,” an initiative designed to strengthen a culture of OPEX and grow Lean Six Sigma capabilities among its workforce
Operational capabilities that shaped LATAM’s performance in 2025 & why they matter for 2026
December 29 by Diego Borquez
As 2026 approaches, the ability to execute with discipline, see processes clearly, and coordinate complex systems may prove as important as any technology
Lean 6 Sigma Hub expands LSS Belt certification suite
December 16 by Michael Hill
Lean 6 Sigma Hub, an internationally recognized Lean Six Sigma training provider, is expanding its global reach with a comprehensive certification pathway
HUGO BOSS will elevate OPEX to boost efficiency & decision-making
December 08 by Michael Hill
HUGO BOSS will elevate OPEX across the value chain to fuel long-term growth, profitability, and cash generation
5 key metrics for process excellence
December 08 by Michael Hill
Metrics for process excellence are essential because they turn improvement from guesswork into a repeatable, evidence-driven discipline
Shannon Airport wins OPEX gong at Aviation Industry Awards
December 03 by Michael Hill
Shannon Airport, an international airport on the west coast of Ireland, has been named winner of the Operational Excellence in Aviation award
