OPEX
Operational excellence (OPEX) is a business management philosophy that aims to make an organization's processes more efficient. Its ultimate goal is to ensure customers' expectations are met while the company's operations are continually improving, at the same time minimizing waste and costs.
The purpose of achieving operational excellence is for a business to operate as efficiently as possible, with full visibility across departments and a company culture that supports continuous improvement and process changes.
Operational excellence is often associated with productivity, customer satisfaction, employee engagement and overall business performance. Check out the resources below for insights and examples of operational excellence.
Budget pressures emerge as primary obstacle to business transformation
October 08 by Michael Hill
Cost and budget limitations are the biggest business transformation challenges facing organizations in the coming year, according to the PEX Report 2025/26
BPX launches new business process management (BPM) services to boost digital transformation
October 07 by Michael Hill
Business Process Xperts (BPX) has launched an expanded suite of BPM services to assist organizations in accelerating digital transformation
Lean, Agile & Six Sigma still driving business transformation in 2025
October 06 by Michael Hill
Traditional process excellence concepts such as Lean, Agile and Six Sigma are still proving valuable in business transformation, the PEX Report 2025/26 found
Businesses need more AI, OPEX & digital skills to support transformation
October 03 by Michael Hill
Organizations need more AI, OPEX and digital transformation skills to remain competitive and support business transformation
Why most operational loss-reduction efforts fail & how to change that
October 01 by James Smith
Most loss-reduction programs fail because of a focus on symptoms, a lack ownership and engagement and no clear, communicated reason for their implementation
UK firms recognized at national operational excellence (OPEX) awards
September 22 by Michael Hill
Several UK organizations were celebrated at the 2025 Operational Excellence Awards in London
Lean Six Sigma principles & “green culture” enhance circular manufacturing capabilities
September 15 by Michael Hill
Lean Six Sigma principles and green culture are crucial in enhancing circular manufacturing capabilities, a new research study has found
Athens Utilities Board wastewater teams win OPEX awards
September 02 by Michael Hill
The Athens Utilities Board (AUB) has won multiple operational excellence awards as it continues to set the standard for wastewater operations in the region
PEX Report 2025/26: Global state of business transformation
August 29 by Michael Hill
The PEX Report 2025/26 is here! Explore the global state of business transformation with unique insight from over a dozen thought and business leaders
Unilever revolutionizes manufacturing network through digital transformation
August 21 by Michael Hill
Unilever is advancing its smart manufacturing capability with digital transformation driven by AI, internet of things and automation
DP World teams win global Kaizen awards for OPEX & innovation
August 18 by Michael Hill
Three DP World teams have been recognized with global Kaizen awards for achievements in operational excellence (OPEX) and innovation
Mercado Libre: Operational excellence (OPEX) & BPM at Latin scale
August 18 by Diego Borquez
Mercado Libre is a masterclass in business process management (BPM), logistics engineering and operational rigor
