Keith Andrews Trucks transforms onboarding & safety processes with Nintex

Keith Andrews Trucks, the largest commercial vehicle dealer in New Zealand, has transformed its onboarding and safety processes with Nintex, a global leader in artificial intelligence (AI) powered process automation.

Using the Nintex Automation CE Platform, Keith Andrews Trucks has optimized how it operates and scales, digitizing processes such as onboarding, safety reporting and customer feedback.

Founded in Whangārei more than 30 years ago, Keith Andrews Trucks operates a national network of branches representing FUSO, Mercedes-Benz and Freightliner.

Keith Andrews Trucks transforms onboarding and safety processes

Keith Andrews Trucks has undergone rapid expansion, including acquiring three new branches in late 2023. It therefore needed a more streamlined approach to onboarding and compliance, part of a broader digital transformation strategy, according to a press release.

“When you’re bringing on one person, it’s quite easy to manage, but we had to onboard around 65 staff all at once across multiple new branches – this would have been chaotic using our old manual processes,” said Colleen Houlker, group manager business optimization at Keith Andrews Trucks. “We had several legacy systems, so Nintex automation helped us make the most gains. Across HR specifically, we created a tailored, automated induction experience complete with standardized documentation and triggered digital contract signing – significantly lightening the admin load for our HR team.”

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Digital transformation and process automation at Keith Andrews Trucks

Keith Andrews Trucks is also using the Nintex Automation CE Platform for everything from process mapping and improvements tracking to workflow automation and document generation within its wider digital transformation.

The company has built new safety and compliance tools, including automated health and safety observation forms. Furthermore, it uses Nintex to gather and act on customer feedback more effectively, giving the company a clearer view of service performance across its national network.

Looking ahead, Keith Andrews Trucks plans to extend automation further including deeper integration between Nintex and Salesforce, exploring robotic process automation (RPA) and document generation to support more external-facing processes. 

“We wanted one partner who could do it all – process mapping, automation, document generation, etc. – we found that with Nintex,” said Houlker. “Now we have a complete toolkit to map, manage and optimize our processes in one place. It saves us juggling multiple vendors and makes it easier to scale what we’re doing.”

Keith Andrews Trucks is proof that by applying intelligent, AI-powered automation to process, businesses can unlock untold levels of efficiency, added Keith Payne, RVP, APAC at Nintex. “They’re showing what happens when a legacy-heavy industry leans into transformation, unlocking real results in speed, safety and customer experience. This is process automation done right.”

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