Vodafone Business & Centrica partner to power digital transformation

Vodafone Business has signed a four-year deal with Centrica, the parent company of British Gas and Hive, to power digital transformation. Vodafone Business and Centrica will offer Vodafone, British Gas, and Hive customers a new suite of combined connectivity and energy offers.

The agreement supports Centrica’s transition from a traditional managed services model to a data-driven, agile organization, according to the announcement.

Through generative AI and machine learning, Centrica will boost productivity, deliver personalized customer and employee experiences, and enable integrated connectivity and energy offers for UK customers. The new partnership marks a landmark commercial deal for VOIS (Vodafone Intelligent Solutions).

European power and utilities companies are accelerating digital transformation to achieve grid modernization, decarbonization, and digitalization, according to new research from Information Services Group (ISG).

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Vodafone Business and Centrica power digital transformation

Under the agreement, Vodafone Business, working with VOIS and CGI, will provide fixed and mobile connectivity across Centrica’s UK offices and workforce, alongside end-user computing services including end-user management, Office 365, cloud and Power Apps, and support for ServiceNow, IT service desk management, and deskside support.

These services will simplify Centrica’s IT landscape, introduce flexible automation, and drive productivity while improving employee and customer experience, stated a press release.

The partnership also includes a social impact commitment, with Vodafone supporting Centrica’s work on tackling fuel poverty through the British Gas Energy Trust.

“This partnership is a catalyst for real change,” commented Nick Gliddon, business director at VodafoneThree. “By combining our advanced connectivity, IT services, and automation with the collective expertise of Vodafone Business and our partners, we are creating a new blueprint for how businesses can transform at scale. We’re enabling smarter, faster, and more resilient operations – delivering benefits that will be felt by teams and customers across the UK.”

VOIS is bringing together talent, technology, and transformation to help businesses accelerate their growth, increase productivity, simplify systems, and create better experiences for their customers, added Gary Adey, CEO at VOIS.

“The new partnership marks a landmark deal for VOIS since partnering with Accenture and launching our new commercial blueprint for Shared Operations. It also highlights our potential to deliver long-term value, and we’re excited to work with Centrica, Vodafone Business and CGI on this groundbreaking partnership.” 

“CGI is proud to partner with Vodafone Business to help Centrica strengthen its infrastructure and networking capabilities,” said Tara McGeehan, President, CGI UK and Australia. 

European utilities boost digital transformation

The 2025 ISG Provider Lens® Power and Utilities Industry – Services and Solutions report found that firms are increasing investment in advanced analytics and AI-enabled operations in response to stricter clean energy regulations and decarbonization targets.

The report also explores other trends in the European power and utilities industry, including growing workforce shortages in digital and engineering and the increasing use of innovative financing models to fund large-scale grid and generation investments.

“Enterprises are moving beyond commodity electricity procurement to pursue new, value-driven revenue models,” said Julien Escribe, partner and managing director of SEMEA for ISG. “By partnering on demand response, storage, and grid-interactive platforms, they gain flexibility and reduce risk.”