50487.001 - Nexthink WP (Employee engagement NOV 2024)

8 Order Management KPIs for Customer Service Greatness

January 29 by Process Excellence Network

Explore the most impactful order management KPIs and how they help B2B customer service teams boost productivity and profitability.

OPEX

Avelo leads US airlines in OPEX & experts ask if BPM can prevent burnout

December 13 by Michael Hill

Avelo Airlines is leading the US carrier industry in operational reliability heading into the busy December holiday travel season

Business Agility

When flatter isn’t better: The hidden cost of collaborative demand

December 12 by Michael Arena

How to unlock the speed and agility of flatter structures while preserving efficiency, engagement and well-being

Process Excellence

IBM optics breakthrough could greatly enhance generative AI speed & efficiency

December 11 by Michael Hill

IBM unveils breakthrough research in optics technology that could dramatically improve the speed and efficiency of generative AI

OPEX

People-centric operational excellence

December 10 by Francesca Di Meglio

Operational excellence (OPEX) is evolving so people are at the center of processes.

Learn about the evolution of operational excellence (OPEX) and how people are becoming the core of processes

Events

Jan
27 - 29 OPEX Week: Business Transformation World Summit

Jan
29 8 Order Management KPIs for Customer Service Greatness

Feb
11 - 12 All Access: Future of BPM 2025

Mar
04 All Access: Agentic AI in PEX APAC 2025

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Nao Anthony

Senior manager of operational excellence

Commonwealth Bank

Jon Atienza

Senior IA manager

The Coca-Cola Company

Lee Bogner

Global AI & generative AI chief enterprise archite...

Mars

Joe Craughan

CEOq

Stratopex GmbH

Ekaterina (Katie) Curry

Managing director and head of operations, multifam...

Millennial Specialty Insurance

Garret Etgen

Associate vice-president, strategy and operations,...

Eli Lilly and Company

Peter Evans

Former director of service and performance managem...

The LEGO Group

Mark Ghibril

Senior vice-president of IT and digital products

Siemens Gamesa

Ricardo Henriques

Transformation leader and business automation prof...

EDP, Católica Lisbon School of Business and Economics

Blake Jones

Product owner of low-code DevOps and governance

Chevron

Andrae Kirkland

Lead tech program manager

Nike

Samant Kumar

Portfolio manager and Agile program manager

Capgemini

José Manuel Escobar

Continuous improvement manager

DHL

Vineet Mehra

General Manager & Senior Platform Product Owner

Maersk

Katy-Pierre-Line Murarotto

Head of business process management, transformatio...

Asahi Europe and International

Ramnath Natarajan

Director, Automation CoE

Johnson Controls

Debashis Sarkar

Managing partner

Proliferator Advisory and Consulting

Jots Sehmbi

CIO

City, University of London

Doug Shannon

Global intelligent automation and generative AI le...

PSI CRO

Santhosh Vijayabaskar

Director of intelligent automation and process re-...

Financial Services

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8 Order Management KPIs for Customer Service Greatness

Avelo leads US airlines in OPEX & experts ask if BPM can prevent burnout

When flatter isn’t better: The hidden cost of collaborative demand

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