8 Order Management KPIs for Customer Service Greatness
January 29 by Process Excellence NetworkExplore the most impactful order management KPIs and how they help B2B customer service teams boost productivity and profitability.
Avelo leads US airlines in OPEX & experts ask if BPM can prevent burnout
December 13 by Michael HillAvelo Airlines is leading the US carrier industry in operational reliability heading into the busy December holiday travel season
When flatter isn’t better: The hidden cost of collaborative demand
December 12 by Michael ArenaHow to unlock the speed and agility of flatter structures while preserving efficiency, engagement and well-being
Top 10 process excellence articles of 2024
December 12 by Michael HillAI, operational excellence, change management and low-code among the hottest topics of 2024
IBM optics breakthrough could greatly enhance generative AI speed & efficiency
December 11 by Michael HillIBM unveils breakthrough research in optics technology that could dramatically improve the speed and efficiency of generative AI
People-centric operational excellence
December 10 by Francesca Di MeglioLearn about the evolution of operational excellence (OPEX) and how people are becoming the core of processes