50487.001 - Nexthink WP (Employee engagement NOV 2024)

Avelo leads US airlines in OPEX & experts ask if BPM can prevent burnout

December 13 by Michael Hill

Avelo Airlines is leading the US carrier industry in operational reliability heading into the busy December holiday travel season

Automation

8 order management KPIs for customer service greatness

January 29 by Process Excellence Network

Explore the most impactful order management KPIs and how they help B2B customer service teams boost productivity and profitability

Business Agility

When flatter isn’t better: The hidden cost of collaborative demand

December 12 by Michael Arena

How to unlock the speed and agility of flatter structures while preserving efficiency, engagement and well-being

Process Excellence

IBM optics breakthrough could greatly enhance generative AI speed & efficiency

December 11 by Michael Hill

IBM unveils breakthrough research in optics technology that could dramatically improve the speed and efficiency of generative AI

OPEX

People-centric operational excellence

December 10 by Francesca Di Meglio

Operational excellence (OPEX) is evolving so people are at the center of processes.

Learn about the evolution of operational excellence (OPEX) and how people are becoming the core of processes

Events

Jan
27 - 29 OPEX Week: Business Transformation World Summit

Jan
29 8 order management KPIs for customer service greatness

Feb
11 - 12 All Access: Future of BPM 2025

Mar
04 All Access: Agentic AI in PEX APAC 2025

Our Mission

For more than 10 years, PEX Network is the world's leading community of business transformation and operational excellence professionals. Led by our original research and analysis, PEX Network is your source for the best industry insight and case studies from across the globe.

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With more than 160,000 practitioners, we are one of the largest and most established community of business transformation professionals in the world.

Our audience is comprised of senior-level business executives looking for thought leadership, strategy and solutions to help them meet the challenges that enterprise-level organizations face.

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Our 160,000+ community includes leaders from the following B2B companies

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Thought Leadership Content

Why Learn With Process Excellence Network

As a pioneer in the space, Process Excellence Network is the definitive resource for the Process Excellence Network community.

We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.

The basis of our end-user focused content is provided by industry executives, for industry executives.

We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.

01)Conferences

Process Excellence Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.

02)Exchanges

Our exclusive Process Excellence Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.

03)Online Events

Process Excellence Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.

04)Webinars

Process Excellence Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.

05)WhitePapers & Reports

Process Excellence Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.

Our Advisory Board

Process Excellence Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the Process Excellence Network space and help guide our original research and content.

Nao Anthony

Senior manager of operational excellence

Commonwealth Bank

Jon Atienza

Senior IA manager

The Coca-Cola Company

Lee Bogner

Global AI & generative AI chief enterprise archite...

Mars

Joe Craughan

CEOq

Stratopex GmbH

Ekaterina (Katie) Curry

Managing director and head of operations, multifam...

Millennial Specialty Insurance

Garret Etgen

Associate vice-president, strategy and operations,...

Eli Lilly and Company

Peter Evans

Former director of service and performance managem...

The LEGO Group

Mark Ghibril

Senior vice-president of IT and digital products

Siemens Gamesa

Ricardo Henriques

Transformation leader and business automation prof...

EDP, Católica Lisbon School of Business and Economics

Blake Jones

Product owner of low-code DevOps and governance

Chevron

Andrae Kirkland

Lead tech program manager

Nike

Samant Kumar

Portfolio manager and Agile program manager

Capgemini

José Manuel Escobar

Continuous improvement manager

DHL

Vineet Mehra

General Manager & Senior Platform Product Owner

Maersk

Katy-Pierre-Line Murarotto

Head of business process management, transformatio...

Asahi Europe and International

Ramnath Natarajan

Director, Automation CoE

Johnson Controls

Debashis Sarkar

Managing partner

Proliferator Advisory and Consulting

Jots Sehmbi

CIO

City, University of London

Doug Shannon

Global intelligent automation and generative AI le...

PSI CRO

Santhosh Vijayabaskar

Director of intelligent automation and process re-...

Financial Services

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Avelo leads US airlines in OPEX & experts ask if BPM can prevent burnout

8 order management KPIs for customer service greatness

When flatter isn’t better: The hidden cost of collaborative demand

Top 10 process excellence articles of 2024