When It Is Time to Say Goodbye: Maximizing Value from Your Service Delivery Partner
Unlock Business Potential: Transform Your Outsourcing Strategy with FlexBPO
Join us for an insightful session where we explored the nuances of outsourcing and how FlexBPO can elevate your service delivery.
If your operations have outgrown your current way of working or your existing partnership has never quite fit the bill, watch this webinar if you're searching for a more effective, transformative solution that seamlessly integrates with your business model.
Here’s what you can expect to learn:
- Understanding Fit: Discover when traditional captive centers and conventional Business Process Outsourcing (BPO) arrangements are suitable and when it's necessary to explore alternative solutions that offer more flexibility and innovation.
- The Hidden Costs: Delve into the often-overlooked expenses associated with sticking to outdated operational models. Understand how these hidden costs can undermine your efficiency and profitability.
- Benefits of Proximity: Learn about the advantages of bringing your outsourcing partner closer to your operations. We’ll discuss how nearshoring can enhance communication, collaboration, and overall service delivery.
- Real-World Success Stories: Hear first-hand accounts from companies that have successfully made the transition to new outsourcing models—and the tangible results they achieved as a consequence.
- Implementation with FlexBPO: See how FlexBPO, in collaboration with Chazey Partners, facilitates a smooth transition to a more adaptive outsourcing strategy from Day One, ensuring that you quickly start reaping the benefits of your investment.
Don’t miss this opportunity to gain valuable insights that could transform your approach to service delivery and drive greater value for your organization.
Speakers
Russell Michna
Executive Partner, NA & Europe
Chazey Partners
Russ is the Executive Partner and CFO, US at Chazey Partners, responsible for driving business development, customer relationship management, and financial strategy for the firm. Known for his measured, calm approach under pressure, Russ plays a pivotal role in aligning the firm’s growth ambitions with operational execution. With over 10 years of experience across finance, marketing, and operations, he has led high-impact initiatives including organizational transformation, rebranding programs, and strategic product launches. His ability to balance strategic insight with operational detail makes him a trusted partner to leadership teams looking to deliver employee-centric, customer-focused outcomes. Russ holds both a Bachelor’s and Master’s degree from Western Illinois University, and is a member of the Institute of Management Accountants.
Esteban Carrill
Executive Partner, LATAM
Chazey Partners
Esteban is an executive with 20 years of Finance, Shared Services and Operations management experience in different multinational companies. Prior to joining Chazey, he held several top management positions in Latin America. He was the Latin America Shared Service Director for Latin America at EMC Corporation where he was responsible for establishing and optimizing a multi-task shared service center across the whole region. Prior to EMC, he was the Latin Shared Service Director for 3Com where he led the rollout of SAP in 8 Latin American countries while also responsible for the transformation into a Shared Services model. Esteban is a CPA graduated in Universidad de Buenos Aires and have an executive MBA degree with honors from IAE, Universidad Austral. He also attended management and leadership courses at Wharton School and Babson College. Esteban is fluent in English, Spanish and Portuguese.
Shaji Farooq
CEO
Chazey Partners
Shaji holds a Ph.D. in Engineering from Rensselaer Polytechnic Institute (RPI), an MBA in Finance from NYU’s Stern School of Business, and a bachelor’s degree in engineering from IIT Bombay. His accomplishments have been recognized through numerous academic and professional accolades, highlighting his commitment to excellence, innovation, and leadership.
Shaji is a seasoned business leader with over 37 years of global experience in driving strategic transformation, scaling operations, and delivering consistent, predictable growth across diverse markets and industries. He is widely recognized for his ability to redefine business strategy, realign services to organizational strengths, and unlock new growth opportunities through innovative service models and operational excellence.A holder of 40 technology and process patents, Shaji has held senior executive roles at leading global organizations including IBM, ATOS, Wipro, Infosys, and Diamond Technology Partners. He currently serves on the Board of Maveric Systems, contributing his deep expertise in digital transformation and enterprise growth.
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