Transforming insurance customer experience in seven steps

Find out how to work toward operational excellence by automating key aspects of insurance end-to-end business processes through digital intelligence

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PEX Network
02/25/2021

Transforming insurance customer experience in seven steps

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Digital transformation is rapidly changing the insurance landscape, with customers moving away from traditional insurers for swift app-based experiences offered by insuretechs and fintechs. While automation platforms can help insurers become digital and enable faster responsiveness, they do not always allow for process discovery and process monitoring capabilities.

Digital intelligence’s approach focuses first on checking if a process is working and how content enables it, before determining when and how to automate. By having full visibility over their end-to-end processes, organizations can improve their operational efficiency and create a seamless customer experience, impacting in turn retention.

This seven-step checklist outlines seven key areas in which digital intelligence can help insurers transform their customer experience.

Download this checklist to:

  • Learn you can reduce internal costs while enhancing customer experience through automating the business processes best suited for robotic process automation.
  • Discover how a digital intelligence solution can help with key aspects of insurance end-to-end processes such as data capture and document management.
  • Find out how advanced technologies such as artificial intelligence and machine learning can extract valuable data from unstructured documents.

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

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