Transforming insurance customer experience in seven steps

Digital transformation is rapidly changing the insurance landscape, with customers moving away from traditional insurers for swift app-based experiences offered by insuretechs and fintechs. While automation platforms can help insurers become digital and enable faster responsiveness, they do not always allow for process discovery and process monitoring capabilities.

Digital intelligence’s approach focuses first on checking if a process is working and how content enables it, before determining when and how to automate. By having full visibility over their end-to-end processes, organizations can improve their operational efficiency and create a seamless customer experience, impacting in turn retention.

This seven-step checklist outlines seven key areas in which digital intelligence can help insurers transform their customer experience.

Download this checklist to:

• Learn you can reduce internal costs while enhancing customer experience through automating the business processes best suited for robotic process automation.
• Discover how a digital intelligence solution can help with key aspects of insurance end-to-end processes such as data capture and document management.
• Find out how advanced technologies such as artificial intelligence and machine learning can extract valuable data from unstructured documents.