[Video] Delighting Customers with Innovation

Vice President of Process Excellence and Innovation at Verizon Sisir Padhy, addresses, at PEX Week, the role process plays in delighting customers.
This session specifically looks at:
  • Human centered design
  • Design thinking
  • Quick market intelligence and customer intelligence
  • Agile development
  • Linking innovation to strategy

To watch the full video, you can purchase it here