telecommunications
Automating critical processes in Telecoms
August 07 by PEX Network EditorialFind out how a leading UK telecommunications company rebuilt and automated critical inter-department processes in this case study
A Behind The Scenes Look at Telefónica’s Evolving Big Data External Monetisation Model
October 30 by Process Excellence Network EditorIn this never before told full story behind Telefônica’s external monetization journey, Jason McGee-Abe, Editor of PEX Network, speaks to Lorraine Stone, UK Country Director, Telefônica Dynamic Insigh...
Five Reasons the Telecommunications Industry Needs Process Excellence
March 17 by Process Excellence NetworkDue to consumers expecting more, being willing to take their money where they can get better service, and trends within the industry itself, the telecommunications sector needs process excellence mo...
BT’s Chief Data Officer on looking at the enterprise through "data-polarized sunglasses"
July 31 by Phillip RadleyAt first glance, a plumber and a Chief Data Officer don’t appear to have a whole lot in common. But, according to UK telecommunication company BT’s Chief Data Officer Phillip Radl...
The goldmine in our pockets: How telecommunications companies are monetizing Big Data
May 21 by Process Excellence Network EditorThe first mobile phone in our family was one of the original 1980’s Motorola Bricks. The phone was the size of a pint of beer and the battery pack to which it had to be hooked up to at all times was c...
INFOGRAPHIC: How Telcos are Creating a Big Data Money Making Machine
April 30 by Process Excellence Network EditorWith some sources estimating that data network traffic from smartphones will grow more than 50-fold by 2016 it’s clear that telecommunications companies are awash with data. But it's one thing...
A rebel with a cause...to transform the call center!
September 03 by Process Excellence NetworkCall centers are highly regulated environments. Staff are usually measured on everything from response through to average handle times. But sometimes focusing on these metrics can lead to undesirabl...
PRESENTATION: Process Intelligence – The Evolution From BPM
July 03 by Process Excellence Network Editor
Business Process Management (BPM): Breaking the rules to achieve successful business outcomes
May 30 by Process Excellence Network Editor
Avoiding the common errors of change management: Interview with Nokia Siemen's Ashutosh Pandey
February 01 by Process Excellence NetworkMaking changes to processes is actually quite easy but the challenging part is getting the organization to not only commit to the changes but stick with them over time. Like new year's resolutions a...
Applying Creativity to DMAIC: Interview with Pierre Nader, du Telecom (Transcript)
December 04 by Pierre NaderRegardless of the size of your company – the ability to identify and solve problems is something that businesses are always going to require. One way of looking at process improvement toolsets...
Solving problems creatively – bringing innovation and process excellence together
December 03 by Process Excellence NetworkRegardless of the size of your company – the ability to identify and solve problems is something that businesses are always going to require. One way of looking at process improvement toolsets...