PRESENTATION: Process Intelligence – The Evolution From BPM

In this video recorded during PEX Week Europe, Markus Mazanec, Head of IT Business Process Management at Austria's A1 Telekom, discusses how the company is trying to move beyond BPM towards something he terms "Process Intelligence." In this approach traditional process monitoring is aided by technology to enable near "real-time" process control and business rules that can trigger alerts for intervention if required. In this presentation he discusses what his company has been doing, the impact this has had on the new business structure and the overall benefits that have been achieved.