Automating critical processes in Telecoms

As part of its corporate strategy to digital transformation, one of the biggest players in the UK’s telecommunications market was looking for a solution to automate critical inter-department processes.

Specifically, the company was looking to automate its process life cycle management in operations department, addressing very important business issues including:

1. End-to-end management
2. Four two-way integrations with internal systems and other siloed software
3. Reducing manual errors and operational costs
4. Addressing customers complaints
5. Improving stakeholder’s visibility and customer satisfaction

Download this case study to learn how to:

• Automate and streamline the mobile card management end-to-end process to minimize errors, reduce costs and the number of customer complaints.
• Increase business visibility, by integrating and orchestrating all the project and order management systems, into a single platform with one user interface for data and document management.
• Implement process automation and improve business results through risk and resource management for just-in-time deliverables in all projects.

Read the full story by downloading the case study.