4 Steps to Reconnect with Customers in a Digital World

This FREE webinar was recorded on:
Thursday, March 26, 2015
10:00 AM - 11:00 AM EDT
4 Steps to Reconnect with Customers in a Digital World

Customer expectation is at an all-time high and digital technology is changing the way your consumers can interact with your organization.


Setrag Khoshafian
Chief Evangelist and VP of BPM Technology

Dr. Setrag Khoshafian is one of the industry´s pioneers and recognized experts in Adaptive Digital Enterprises, especially intelligent BPM for Digital Transformation. He has been a senior executive in the software industry for the past 25 years, where he has invented, architected, and steered the production of several enterprise software products and solutions. Currently, he is Pega’s Chief Evangelist and strategic BPM technology thought leader involved in numerous technology, thought leadership, marketing, alliance, and customer initiatives.

The majority of his time is spent with Fortune 500 companies, specifically on their transformational journeys leveraging digital technologies (especially process digitization).


Jim Griffeth
Director of Product Marketing

Jim Griffeth has over 20 years’ experience in information technology and is responsible for product marketing of the Pega 7 Platform and Operations offerings at Pegasystems.