Andrew Spanyi is an author, consultant and facilitator with broad cross-industry experience in helping organizations adopt a customer focused process based view of performance.
With over 30 years of practical experience, he is recognized internationally as an expert in Business Process Management and is the author of three books: More for Less: The Power of Process Management, Business Process Management is a Team Sport: Play It to Win!, and Operational Leadership.
He has contributed book chapters on topics such as governance. He has helped organizations with a balanced view on performance measurement, implement customer friendly policies, and redesign end to end business processes.
Specialties: Strategic alignment, process improvement and management, customer experience, measurement and analytics, digital business and change management.