Organizational Change
Contributor: John Norcross
Posted: 03/08/2017
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Building a culture of operational excellence requires alignment. Too often, continuous improvement efforts focus on aligning with strategic objectives or value drivers. John Norcross, co-founder at BridgeOne: A Change Agency, believes there is a different way of aligning improvement efforts. He describes four horizons against which leaders and change agents can map their improvement efforts and provides a framework for doing so. It is through connecting people, their sense of purpose and desire to do meaningful work, to the adaptive challenges and wicked problems their organizations face that engagement can be built around the improvement journey. Full Article »
Contributor: Andrea Charles
Posted: 03/20/2017
Andrea Charles
"The train that is passing by and you either jump on the train or get left behind." - Robert Verbich, Chief Financial Officer, Region Czech Republic, Slovakia, Hungary, Poland & Head of Global Shared Services for EMEA OSRAM, speaks to Andrea Charles from the PEX Network about the emerging trends are changing finance and the importance of having a change management culture. Robert also reveals his top tips for best practice finance processes in a shared services environment. Full Video »
Contributor: Genna Weiss
Posted: 04/23/2009
With an ever-changing economic, political and technological landscape, the question arises about whether leaders and industries in the 21st century are equipped to handle these changes. In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Pete Pande—President and Founder of Pivotal Resources, leading expert in process Full Podcast »
Contributor: Jeff Cole
Posted: 12/07/2015
Jeff Cole
Ever launched a process change only to have it blow right back in your face? If not, it’s awesome to be you. If you have experienced change blowback, there is something to be said for having a failure (hopefully not epic) sometime during your career – you will feel the pain and that will alter your DNA such that you will never make that same Full Column »
Contributor: John Norcross
Posted: 02/01/2017
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Working with organizational customers to develop and deliver value-adding services is a major challenge for any internal service organization. Continuous Improvement (CI) teams are no exception. This article describes a framework that can help internal CI teams identify and articulate the roles they can play to better meet their customer’s needs. By having a framework they can use with internal customers, CI leaders can align expectations for service delivery and ensure their team plays the right role(s) to add the most value to the organization. Full Whitepaper »