Top 9 task mining tools for achieving process excellence

Task mining is rapidly becoming one of the most powerful ways to achieve process excellence. It is a rapidly growing US$2 billion market in 2025, projected to surge at a 25 percent CAGR to $10 billion by 2033, as organizations across industries accelerate their push for process optimization and automation, according to Market Report Analytics.

By analyzing user interactions across desktops and applications, task mining can reveal hidden inefficiencies. Organizations can use these insights to streamline workflows, eliminate bottlenecks and identify automation opportunities.

Task mining also captures real human behavior at scale. This “ground-level” perspective is increasingly critical for businesses looking to balance efficiency with employee productivity and satisfaction. “What makes task mining truly powerful is its ability to drill down into how individual tasks are performed at the user level,” says Anna Fel, PEX Network Advisory Board member in a recent report.

Here are nine standout platforms driving innovation in task mining today.

1. Celonis Task Mining

First up is Celonis, are already known for its process mining expertise. It has extended its capabilities with Celonis Task Mining, which captures detailed user activity at the desktop level and merges this with process mining insights. This delivers a holistic picture of how processes unfold in practice.

The insights that are highlighted around inefficiencies and bottlenecks connect directly into the Celonis Execution Management System, meaning organizations can move from discovery to measurable business outcomes seamlessly.

2. UiPath Task Mining

UiPath, a leader in robotic process automation (RPA), offers a tool that integrates seamlessly with its automation suite. It records employee desktops, clusters similar activities and analyzes task frequency to highlight where automation can have the highest impact.

3. ABBYY Timeline

Next on the list is ABBY Timeline, which combines task mining with advanced process intelligence. Its software offers both predictive analytics and real-time monitoring. Timeline uncovers inefficiencies and compliance issues by reconstructing workflows from captured events.

This tool is uniquely powerful for industries that rely heavily on unstructured content like contracts, claims and invoices. Its dashboards make complex process data accessible to business users, enabling more informed decision-making.

4. Microsoft Process Advisor

Embedded within Power Automate, Microsoft’s Process Advisor provides both process and task mining for organizations using the Microsoft ecosystem. To suggest areas for automation, it records screen activity and maps workflows. Even users without much technical expertise can use the tool to generate insights. Thanks to being part of the Power Platform, it can integrate naturally with Teams, Dynamics 365 and Office 365, offering a low-friction entry point into task mining.

5. IBM Task Mining

IBM offers Task Mining as part of its Business Automation suite and it can be tried for free, making it an attractive entry point for organizations. IBM’s tool captures the ways in which employees interact with applications, applies artificial intelligence (AI) to highlight inefficiencies and suggests optimizations or automation opportunities. 

These insights can be linked with IBM’s wider automation platform, including RPA and AI-driven workflows. This makes it a strong choice for businesses, seeing both experimentation and enterprise-level scalability.

6. Mimica

Mimica focuses on automation discovery by using AI to observe employees’ work and automatically generate process maps. It has a unique  “automation twin” technology that continuously learns from user activity and allows teams to identify automation opportunities without manual documentation.

One of the tool’s main strengths lies in its ability to accelerate RPA pipeline creation, which can ensure automation teams spend less time on process mapping and more time on deployment.

7. Apromore

As an open-source platform with enterprise-grade extensions, Apromore bridges the gap between research-grade process mining and practical business applications. It supports process and task mining, predictive monitoring, conformance checking and even simulation.

Its visual dashboards are user-friendly and it also offers advanced functionality for developers and analysts.

8. PM4Py

PM4Py is a Python-based open-source library designed for data scientists and researchers who want to build tailored process and task mining solutions. Also, it includes algorithms for process discovery and conformance checking.

Whilst not as user-friendly as commercial platforms, it offers unmatched flexibility for those with technical expertise because you can create custom models and integrate them into larger data science workflows. This tool is perfect for analytics-driven teams who prefer open-source libraries and custom development.

9. UltimateSuite

UltimateSuite, acquired by ServiceNow in 2024, is a rising star in the task mining space. It captures keystrokes, clicks, scrolls and application switches to identify automation opportunities and workflow inefficiencies. Its features include detailed screenshots and KPI-level monitoring, which offer unique visibility into employee experience and workflow friction points. 

Discover more tools and training courses to help you achieve process excellence:

• 7 free agentic AI tools for achieving process excellence

• 7 free AI training courses for business leaders

• 8 free process mining training courses for business leaders

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