Process Excellence news – Infosys, Appian, Admiral, adaptive BPM & more
Admiral selects Google Cloud for digital transformation, Janus and Availity partner to enhance process mining
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PEX Network brings you the latest news in process and operational excellence, business process management (BPM), digital transformation, Lean Six Sigma, Kaizen, process mining and more.
Week of 02/12, 2024 includes:
- Appian named low-code technology leader
- Increased process efficiency “biggest advantage” of adaptive BPM
- Motherson Summit Group credits operational excellence for financial success
- Infosys and Pacific International Lines partner to drive digital transformation
- ABBYY reports strong revenue growth for AI solution
- Janus and Availity partner to enhance automation and process mining
- Admiral selects Google Cloud for digital transformation push
Appian named low-code technology leader
Process automation software provider Appian has been recognized as a low-code technology “leader” in the Low-code Technology Providers in Insurance PEAK Matrix Assessment 2023 from Everest Group. Insurance organizations seek support to manage the technology environment, address talent shortages and respond to changing market dynamics, according to the report. They are increasingly relying on low-code technology for rapid application development, integration and meeting time-to-market needs. Appian’s recognition as a leader is based on its strong value proposition to fulfill insurers' diverse needs across the value chain, the firm said.
“Appian has done well in elevating insurance industry mindshare by offering exhaustive out-of-the-box functionality to automate insurance processes, unify data across systems and showcase credible success proof-points with life and non-life carriers,” commented Vigitesh Tewary, practice director at Everest Group.
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Increased process efficiency “biggest advantage” of adaptive BPM
Increased efficiency in process execution is the “biggest advantage” of adopting adaptive BPM, according to viewers of PEX Network’s All Access: Future of BPM event, which took place last week. Bolstered by new technology, Adaptive BPM enables businesses to adjust processes faster and more accurately. Increased efficiency in process execution (48 percent) was followed by improved collaboration across departments (26 percent) and real-time process adaptability (11 percent).
Increased efficiency in process execution is the “biggest advantage” of adopting adaptive BPM, according to viewers of READ: Future of BPM: Adaptive processes, automation & learning from failure
Motherson Summit Group credits operational excellence for financial success
Automotive and transport component manufacturer Motherson Summit Group has credited its operational excellence as a key factor in its recent financial success. Chairman Vivek Chaand Sehgal unveiled the firm’s latest financial results, reinforcing Motherson Summit Group’s reputation as a formidable player in the industry. Sehgal addressed the significance of reducing net debt in bolstering the company’s financial standing and pursuing strategic growth opportunities.
Central to this success has been the role of the firm’s chief growth officer (CGO), tasked with identifying new market opportunities, optimizing customer acquisition and retention strategies and leveraging data analytics to inform decision-making, according to Sehgal.
READ: 5 operational excellence trends for 2024
Infosys and Pacific International Lines partner to drive digital transformation
Digital services and consulting giant Infosys announced a strategic collaboration with Singapore-based shipping company Pacific International Lines (PIL) to accelerate digital transformation and create a positive impact for stakeholders across the shipping and logistics ecosystem.
Infosys will help revamp PIL’s existing customer portal and deploy a scalable and modern technology platform for them, along with providing a strong technical backbone for the performance and scalability of the revamped portal, Infosys said.
“We are looking for a partner who can not only bring technology but also play an advisory role in the journey of transformation,” commented Lionel Patrice Chatelet, chief commercial officer, PIL. “Infosys brings together a strong combination of right capabilities as well as highly collaborative ways of working.”
READ: 10 digital transformation pitfalls and how to avoid them
ABBYY reports strong revenue growth for AI solution
Intelligent document processing (IDP) provider ABBYY reported a 60 percent increase in new annual recurring revenue (ARR) in 2023 for its artificial intelligence (AI) platform ABBYY Vantage. The high demand was driven by organizations wanting to leverage large language models (LLMs) for business applications, requiring ABBYY’s purpose-built AI to transform their enterprise data to fuel models with relevant information, according to the company.
“The intelligent automation market is at an inflection point where IT and business leaders are eager to adopt generative AI because of the ease of use and quick responses it offers with simple tasks, such as rephrasing content,” said Ulf Persson, CEO at ABBYY. “We are augmenting our products and solutions with this transformational technology, building on decades of experience developing document-focused AI.”
ABBYY was also recently named a leader by analyst and research firm IDC in its vendor assessment. “ABBYY is known for its expertise in structured and semi-structured document classification and extraction and continues to extend its customer deals further into unstructured document use cases,” commented Matt Arcaro, IDC’s research director, computer vision and AI.
Janus and Availity partner to enhance automation and process mining
Janus, a revenue cycle automation and operational intelligence firm, and Availity, a real-time health information network, announced a new strategic partnership to enhance efficiencies through automation and process mining capabilities. This collaboration will empower users with valuable insights and recommendations, optimizing workflows and streamlining processes, according to a press release. Healthcare providers can anticipate a significant reduction in administrative burdens by leveraging the Availity and Janus platforms, the firms added.
“The partnership will streamline workflows and provide leaders with the insight they need to manage diversified teams and processes,” said Brendan Downing, CEO of Janus. “This optimization empowers organizations to collect more, at a lower cost-to-collect, enabling a renewed focus on patient care.”
Admiral selects Google Cloud for digital transformation push
Insurance services giant Admiral has selected Google Cloud to drive its digital transformation ambitions, shifting its core operations to the Google Cloud Platform (GCP). The collaboration will enable Admiral to accelerate time-to-market for new products and services by deploying containerized cloud applications and adopting new software development practices, the firm said. Admiral will continue to improve operational efficiency using Google Cloud’s data analytics capabilities and better serve its customers with Google Cloud’s AI and machine learning services, it added. The partnership with Google Cloud covers four core areas: data and AI, digital experiences, operations and skills.
“With our customers at the heart of everything we do, Admiral is delighted to join forces with Google Cloud to help us achieve our strategic goals,” commented Alan Patefield-Smith, CIO at Admiral. “Google Cloud’s cutting-edge tech and expertise allows us to accelerate our digital transformation journey and helps us to deliver forward-thinking customer experiences.”
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