Why forward-thinking CFOs are betting big on nearshore business process outsourcing

Forward-thinking chief financial officers (CFOs) are betting big on nearshore business process outsourcing (BPO). As CFOs gear up for 2025, the focus is crystal clear: agility, cost predictability, operational resilience and faster decision-making.

One persistent obstacle continues to slow progress – legacy outsourcing models built for labor cost efficiency, not transformation. These traditional, offshore-heavy models once delivered cost savings but are increasingly misaligned with today’s business demands.

That’s why nearshoring is quickly evolving from a tactical workaround to a strategic pillar, especially for finance leaders who are expected to drive enterprise-wide change.

The CFO agenda has evolved

Today’s CFO is no longer just the steward of financial reporting. The role has evolved into a strategic leadership position – one that involves driving digital transformation, mitigating operational and compliance risks, enabling real-time decision support and aligning cost structures with business outcomes.

According to a recent PwC CFO Pulse Survey, 81 percent of CFOs say they are prioritizing investments in digital transformation, while 69 percent cite improving efficiency and productivity as a top agenda item. Yet many find themselves hampered by outsourcing partners that:

• Operate several time zones away.
• Depend on night-shift execution.
• Struggle with talent attrition.
• Are unable to support real-time, business-critical processes.

This is where nearshoring, particularly in Latin America, is stepping in to fill the gap.

Nearshore BPO: Aligned with the modern enterprise

Nearshore delivery models directly address the new demands of the C-suite (especially CFOs) with a compelling set of advantages:

1. Time-zone alignment with North America enables real-time collaboration between finance and operations.
2. Day-shift talent access dramatically reduces attrition, improves continuity and preserves institutional knowledge.
3. Shorter implementation cycles mean faster pivots, quicker value realization and a tighter feedback loop.
4. Greater process visibility and control reduce reliance on offshore silos, improving governance and compliance.

While cost efficiency remains important, Gartner reports that 62 percent of CFOs now prioritize agility and business continuity over pure cost savings when evaluating outsourcing strategies. In addition, India’s labor arbitrage benefits have decreased with rising costs in India’s Tier 1 cities being offset by the expense and support requirements of managing offshore relationships.

The takeaway? Nearshoring isn’t just a geographic shift. It’s a strategic enabler.

FlexBPO™: Purpose-built for the CFO mindset

At Chazey Partners, we anticipated this shift in enterprise priorities. That’s why we developed FlexBPO™, a nearshore-first, transformation-driven BPO mode  tailored specifically to CFO needs.

FlexBPO is built to support not just operations, but change. It offers:

• Client-specific customization, not the same old lift-and-shift model.
• Process-oriented delivery, ensuring full visibility across upstream and downstream workflows.
• Transparent, value-aligned pricing models, enabling accurate forecasting and cost control.
• Practitioner-led engagement, grounded in real-world operational expertise and accountability.

In other words, it’s built for speed, control and outcomes – not just transactions.

A real-world example

A multinational enterprise recently transitioned its finance operations from a traditional offshore vendor to a FlexBPO delivery center in Bogotá, Colombia. The outcome?

• A three-month go-live timeline.
• 30 percent increase in operational efficiency.
• Greater process ownership and control.
• A scalable model now expanding into HR and IT.

For CFOs, this translates to faster ROI, reduced risk and delivery partners who operate in sync with business goals and not ten hours behind them.

Nearshoring is no longer a workaround, it’s a priority. In today’s high-stakes environment, CFOs need more than outsourced labor. They need partners who understand the business, operate in real time and deliver outcomes that support transformation agendas.

With purpose-built models like FlexBPO™, nearshoring is finally delivering on that promise, not just as a cost lever, but as a catalyst for change.