[Video] Delighting Customers with Innovation

Posted: 08/13/2015
Vice President of Process Excellence and Innovation at Verizon Sisir Padhy, addresses, at PEX Week, the role process plays in delighting customers.
This session specifically looks at:
  • Human centered design
  • Design thinking
  • Quick market intelligence and customer intelligence
  • Agile development
  • Linking innovation to strategy

To watch the full video, you can purchase it here