Process expert top tips and tricks for effective RPA!

Katie Sadler

Are you looking for peer-to-peer guidance on achieving successful robotic process automation? Here, PEX Network highlights advice from process improvement professionals.

Identify the potential benefits

“Begin by identifying the user case and the potential benefits RPA will bring. Compare this with alternative technology solutions and decide if RPA could be the right technology to help create efficiency without redesigning the whole process.

“Whenever the redesign of the process is too complicated, too lengthy, and too costly, focus on RPA”

—Roberto Mancone, global head, disruptive technologies and solutions at Deutsche Bank

Read more: The challenge with RPA & AI isn’t technological anymore, it’s cultural

Time and preparation

“Organizations should start small, think big and scale fast”

“It’s important to remember when estimating the time to get your infrastructure ready, to double or triple this phase because this always causes a lot of problems.”

—Jonas Sveistrup Sogaard, head of Robotics Centre of Excellence at Danish telecommunications

Plan your operating model

“When working with robotics, you really need to think about your operating model. What are your center roles and responsibilities going to be? Are you going to be fully centralized? Are you going to be a hybrid? What is the whole model going to look like?

“Have a detailed plan and manage or track how fast you’re going because it can move fast.”

—Lorraine Duffy, Head of Process Improvement at Allied Irish Banks

Read more: Tips on RPA Deployment from Allied Irish Banks [Part One]
                    Tips on RPA deployment from Allied Irish Banks [Part two]
                    Allied Irish Banks adapts to ensure RPA data complies with new EU regulations

Take automation ownership

“You need somebody who takes ownership of automation for the whole company, making sure the wheel isn’t reinvented.”

“Grow organizational acceptance and confidence in what can be achieved. Run a pilot—take one process that has potential and just automate it!”

— Jörg Bordt, Group Head of Thomas Cook Customer Contact Centers

Communication is key!

“It is really important to make sure there’s open communication, transparency and involvement from the beginning— it’s vital that IT know what the robot is doing.”

“Focusing on communication and sharing of success stories through regular newsletters etc. helps create enthusiasm and buy in.”

—Chalotte Stadsvold Olesen, Automation Program Lead at Damco

Read more: Communication, transparency, involvement: 3 steps on the RPA journey