The challenge with RPA & AI isn’t technological anymore, it’s cultural

Katie Sadler
Posted: 11/16/2017

Roberto Mancone, global head, disruptive technologies and solutions at Deutsche Bank and key speaker at Robotic Process Automation & AI Week, explains why he believes “AI has reached the right stage of maturity to be implemented within any organization”. Mancone also shares his experience on cultural challenges during RPA and AI implementation.

Robot hand

Roberto, could you tell me a little about your role at Deutsche Bank?

I am responsible for exponential technologies that will help us redesign the business model. This includes artificial intelligence, blockchain, and internet of things (IOT). I am also responsible for the relationships and cooperation between fintech and IT vendors so that they can provide state of the art solutions for clients and redesign products for our banking services.

When did you develop an interest in RPA and AI and what’s your area of expertise? 

My background is in corporate banking and corporate finance, from product processes, distribution and sales to network management.  Two years ago I accepted a role within the digital office at Deutsche Bank and began focusing on AI, blockchain and IOT. Subsequently, the organization announced a new digital strategy. We decided it was time to use available technologies to take care of the pain points that were found inside the bank—not only in Deutsche Bank but in all banks—helping to redesign the normal way of doing business. I have a lot of expertise in using technologies to identify pain points and then fixing or redesigning them using RPA and AI. 

How do businesses decide on the scale of their RPA activities? What advice would you give?  

RPA is something we normally implement for the toughest processes in the organization. We begin by identifying the user case and the potential benefits RPA will bring. We compare this with alternative technology solutions and decide if RPA could be the right technology to help us create efficiency without redesigning the whole process. Whenever the redesign of the process is too complicated, too lengthy, and too costly, we focus on RPA. 

Could you provide an example where RPA has been applied to a process at Deutsche Bank, and what benefits did you notice? 

We have implemented RPA in several back office processes including on-boarding of client handling. Many of these processes involve checking and entering document information in both front and back end systems. It is impossible for data entries to be entered the same way by the same human being. With the utilization of RPA, we have seen the same procedure was able to be done multiple times and repeated on many desktops. This creates a scale, or a multiplier, ten to 50 times higher in terms of speed of execution. It is impossible for the same individual to execute activities in parallel.

Roberto Mancone is a key speaker at this year’s Robotic Process Automation & AI Week in London, 27-29 November. Mancone will explain how to develop a new business model through RPA, AI and data analytics and share experience on developing disruptive technologies within an organization.  Download the full RPA & AI Week agenda here.

Robert gives advice to businesses that wish to implement AI and machine learning in PART TWO of the interview which is out next week.

Katie Sadler
Posted: 11/16/2017