Podcast: How GM Financial implemented a unique approach to RPA
Adrian Terry, VP of GM Financial’s OPEX function, speaks with PEX Network about GM Financial’s unique approach to IT and RPAAdd bookmark
PEX Network caught up with Adrian Terry, VP of GM Financial’s OPEX function, who discusses its unique approach to IT and RPA. Terry explains that the company's IT team had some processes it wanted to automate and, from there, a pilot was developed.
Terry notes that it soon became clear that the broader organization could benefit from similar processes and explains to listeners how GM Financial on-boarded its own RPA business automation talent.
Terry discussed how IT and RPA have now been conjoined. While each department still has its own direct leadership – the “two headed monster” reports to a governance function. Terry also details the execution and benefits of the ‘pod model’ it has developed, and the structure, deployment, and communication aspects of the design.