KPMG Velocity launches to transform operations with agentic AI

KPMG has launched Global Business Services with KPMG Velocity, a new agentic artificial intelligence (AI) offering designed to improve operational productivity of corporate functions.

Enabled by the ServiceNow AI Platform, KPMG Velocity streamlines operational workflows across finance, procurement, human resources, and IT. It helps clients transform, operate, and build intelligent, agile, and resilient enterprises by integrating KPMG firms’ insights, methods, expertise, capabilities, and data with advanced AI technology, according to a press release.

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Transforming operations with agentic AI

“We are confident that the new Global Business Services with KPMG Velocity offering can deliver value for KPMG firms’ clients, helping them to achieve their business objectives through an agile agentic AI service,” said Ian Hancock, global head of consulting. “I believe we are on the cusp of a pivotal moment – this is likely to be the last generation to manage only humans as we prepare the workforce for a future with AI and agent-to-agent communication.”

Key features of KPMG Velocity include:

• Focus on value: Agents and people working together seamlessly to generate maximum value for the enterprise, delivered as a transformation program or as a managed service.
• Seamless orchestration of work: Beyond individual process automation, orchestrating value streams across functions to deliver truly integrated workflows.
• User journey focus: Prioritizing the user moments that matter, ensuring a seamless and personalized end-user experience.
• Real-time collaboration: AI agents enable real-time cross-functional collaboration, breaking down silos and accelerating decision-making.

“At ServiceNow, we’re redefining how businesses operate through intelligent automation,” commented Paul Fipps, global customer operations at ServiceNow. “Our collaboration with KPMG helps accelerate the delivery of agentic AI to empower organizations to boost efficiency and enhance data-driven decision-making. By leveraging KPMG professionals' deep expertise across the ServiceNow AI Platform, our shared customers can integrate AI-driven services that are actionable, scalable and secure.

KPMG is also working closely with ServiceNow to develop and test the next evolution of generative AI technology, allowing KPMG professionals to build skills and knowledge that can then be used to help clients along their AI journeys.

Last week, KPMG announced expanded investment in Agentforce, the agentic layer of Salesforce’s digital labor platform, to enhance key operations across the organization.

All Access: Future of BPM 2026

You asked, and we listened. Business process management (BPM) remains the cornerstone technology for driving organizational transformation, according to the survey results featured in the latest PEX Report. As we look toward 2026 and beyond, generative AI, agentic AI, and intelligent process orchestration are redefining how processes are designed, executed, and optimized. BPM is your key to adapting swiftly and effectively in this new era.

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