Columnist Gene Rogers on making sure you know what to do when IT systems go down
When things go wrong in the enterprise what do you do, who do you contact, and how do you fix it fast? A lot depends on how well you have prepared.
We never want it to happen, but let's face it, it will. So what do you do when it does happen? Make no mistake here. You have to prepare, you must have a plan, and you must practice executing the plan BEFORE a crisis happens.
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