Elevating order management with AI automation
5 Strategies to Improve Operational Efficiency & Business Outcomes
Discover how AI automation equips today’s B2B Customer Service teams with the speed, accuracy, visibility and scalability needed to keep their order management operation running efficiently and their business competitive.
RegisterFrom supply chain volatility and economic concerns to rising customer expectations and labor shortages, today’s B2B Customer Service teams face a variety of external factors impacting operational efficiency — particularly in processes like order management (OM). This webinar explores how AI-powered automation solutions can not only help businesses more successfully navigate these challenges, but also deliver measurable benefits related to fulfilment speed and accuracy, talent retention, and CX.
Key take-aways:
- Learn about common inefficiencies in the typical order journey and how different types of AI (natural language understanding, machine learning, etc.) work to streamline the end-to-end process.
- Discover how AI automation helps businesses stay competitive by reducing costly order delays, improving scalability without adding headcount, and enhancing collaboration across teams.
- Explore how Esker customers (e.g., FUCHS Lubricants, NVIDIA, MCR Safety) transformed their order management processes, highlighting before-and-after metrics.
Speaker
Matt Kulas
Business Development Manager
Esker
Matt joined Esker in 2013 and assists companies who desire to decrease their manual efforts, increase visibility, and efficiency within their customer service and order entry processes. He works with sales and customer service leaders to help guide them in automating customer service and order entry processes; this process change allows business to repurpose the energies of their team to more meaningful and value-added tasks. When he is not working, you will likely find him playing basketball, pickleball, volleyball, golfing, or coaching/watching his kids on the soccer pitch with his wife.
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