The tech tail

Look after the people in your organisation

Do you ever get the feeling that the tech tail is wagging the business dog?

Lee Coulter is CEO of Ascension Shared Services and Chair, IEEE Working Group on Standards in Intelligent Process Automation. A leader of major change programs for almost 30 years, Lee's background in IT, business process and operating model transformation, operations, outsourcing, and shared services springs from his origins at GE during the reign of the legendary Jack Welch.

Today, Lee is driving leading edge transformation in healthcare leveraging Intelligent Process Automation and cognitive computing platforms.

In this podcast, he talks with Seth Adler and John Therekouf about why processes are more important than techology - and why neither should eclipse the people in an organization.