Kraft Foods: Making process transformation part of the company’s DNA

Why Kraft foods considers itself to be a $19 billion dollar start up

Process excellence begins with the "hearts and minds" of people rather than the process, says Rajan Nagarajan, Vice President of Strategic Business Process Transformation at Kraft foods. In this PEX Network video interview, recorded during PEX Week Europe, editor Diana Davis hears how Kraft foods engages its people in process transformation and finds out why Nagarajan believes there no such thing as resistance to change.