APAC businesses lead the way in digital transformation

APAC businesses are leading the way in digital transformation, outpacing global peers in embracing digital tools.

The Zoho Workplace Digital Transformation Survey 2025 found that the Asia-Pacific (APAC) region is ahead in several key areas – outperforming other regions in artificial intelligence (AI) adoption and structured collaboration processes.

The study, conducted across multiple industries and organization sizes, also revealed that APAC’s digital transformation maturity (66.35 percent) overtakes that of developed nations and the global average (62.3 percent).

Why do APAC businesses lead the way in digital transformation?

More than three-quarters (76 percent) of APAC businesses fall into advanced digital transformation maturity levels (Level 3 and above), indicating widespread adoption of sophisticated tools and processes that drive workplace effectiveness and efficiency.

APAC as a region is expected to reach an optimized maturity state in the next 10 years, with continued investment in the digital workplace, according to the survey.

“APAC continues to lead in digital transformation, with businesses rapidly adopting collaboration tools, security protocols and AI-driven solutions,” said Gibu Mathew, VP and general manager of Zoho APAC. “Our research highlights that organizations in this region are not only embracing modern workplace technologies but also integrating them more effectively to enhance productivity and security. As businesses evolve, a strong foundation in workplace maturity will be key to driving long-term success.”

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At the forefront of AI adoption

APAC businesses are at the forefront of AI adoption. AI-enhanced search and knowledge retrieval has an average adoption rate of 54 percent, significantly higher than other regions, Zoho found. What’s more, AI-powered communication tools see strong uptake (50 percent), particularly in technology (56 percent) and retail (56 percent).

Predictive analytics (40 percent) and workflow automation (43 percent) are also widely adopted, reinforcing APAC’s digital transformation leadership.

Championing workplace experience and change management

Digital transformation is closely tied to workplace experience and change management among APAC organizations. Businesses that have undergone a complete overhaul of workplace tools report a 68.2 percent maturity score and a 57.8 percent positive workplace experience – outpacing organizations with no major tool changes.

Meanwhile, organizations that have implemented major tool replacements like enterprise resource planning (ERP) and customer relationship management (CRM) achieved a 67.0 percent maturity score with 39.7 percent of employees reporting a positive experience.

That said, specialized tool replacements (like project management software) see lower satisfaction rates (34.5 percent), reflecting challenges in tool migration and workflow disruptions.

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