Lean for Services Posts


In the second instalment of a two-part article, Debashis Sarkar, author, Phil Crosby Medalist and one of the world’s leading lights in the space of Lean Management, details his final takeaways of what lean leaders can learn from top politicians, using a case study of Indian PM Narendra Modi’s first year in office…
To exemplify what lean lessons can be learnt from top politicians, Debashis Sarkar, author, Phil Crosby Medalist and one of the world’s leading lights in the space of Lean Management, uses a case study of Indian PM Narendra Modi’s first year in office. This is the first of a two-part case study.
What you learn about your company in the first couple of months as Process Excellence leader is critical to determining how effective you'll be, argues contributor Debashis Sarkar. Here are the 10 things you can't afford to not to know about...
In honour of the recent World Nursing Day, Debashis Sarkar looks at five things process excellence professionals can learn from nurses. You all would probably agree that nursing is probably among the noblest profession on earth...
So you are just about to take up a role of a process excellence leader in a company. What are the things that you need to do in the first 90 days to makes sure your landing in the organisation is smooth landing and you start making impact?
How to recognize a Toolophile from a Power–Point Maestro Process excellence professionals come in a variety of shapes and sizes, says PEX Advisor Debashis Sarkar. Here how&...
A lot is written about process excellence, writes columnist Debashis Sarkar, but one area that has not been covered in much detail is what actually makes a great process excellence leader? It’s not about the tools, he says. Here are t...
Does your company leadership treat processes as strategic assets? If not, maybe it’s time they did. Here Debashis Sarkar, Asia’s Service Lean Pioneer, Author and Thought Leader, shares 15 ways to tell whethe...
As organizations embark on their process improvement journey, one of the things that they seem to forget is to focus on coaching skills that creates change agents, says Debashis Sarkar, author and Asia's pioneer in Lean for services...
Many companies start the process excellence journey with a bang, says Debashis Sarkar, but fail to sustain the gains. In this PEX Network interview, Sarkar, author and Asia's pioneer in Lean for services, looks at the causes of failure, deta...
Kate Middleton and Prince William may be grabbing headlines around the world over their pending nuptials, there’s another Briton that has been sharing the limelight lately: Larry the Cat. ...
Lean agents making the transition to service industries should speak softly and carry a list of questions. In the second article of his series on project missteps, pitfalls and faux pas, columnist Debashis Sarkar, author and Asia's service L...
What happens when management is not properly equipped to undertake a Lean Transformation? In the first of his series on project missteps, pitfalls and faux pas, columnist Debashis Sarkar, author and Asia's service Lean pioneer, argues that t...
When you decide to embark on a Lean transformation, you must make sure that the right enablers of a successful deployment are in place. Despite all the hard work I have seen companies put in to making their Lean transformations’ th...
As a change agent driving Lean transformation, it’s not enough to just have the technical skills. A change agent must also be fully aware of what nurtures and derails a Lean transformation. For one, change agents must k...
Looking at products and processes from a consumer’s point of view is critical for building a successful business. I have seen employees work to improve processes without really knowing the customer they are serving or even the features of...
Having introduced the basics of A3 problem solving over my last two columns, I thought it was appropriate to go over the key issues that you must be wary of while ingraining this problem solving culture into your service company. Many of...
As I introduced A3 problem solving in my last column, I will now discuss in detail the steps involved with this problem solving approach. Background of A3 Problem Solving A3 problem solving is quite similar t...
As service companies dabble with various methods for addressing their business issues, I would urge them to try A3 problem solving. Developed by Toyota, this simple yet rigorous approach not only provides a systematic st...
A lot has being written about Toyota and its ability to wade through the current crisis. We all know about the range of complaints, from unintended acceleration to brake-failure resulting in the company having to recall 8 million cars, forcing T...
As 2010 ushers in, it’s time for us to look at the key trends that surrounded the ecosystem of all businesses. These trends provide a cue into the way the engine of performance improvement will be driven going forward. Organizations seriou...
This column of mine is triggered by the interesting debate that I saw in response to Tripp Babbitt’s article,
While embarking on a holistic Lean transformation, I have seen practitioners struggle to come up with metrics that can provide a 360 degree view of the quality of a deployment. What normally happens is that success is defined with metrics such a...
5S for a Service Business
Published: 2009-09-21
5S as a tool has been leveraged by manufacturing companies for decades. Leaders driving operational excellence on the manufacturing floor would provide a list of benefits on how 5S delivers superb benefits on the production shop-floor. They would nar...
Value stream mapping and Lean implementation in the service business have somehow become synonymous. I have observed service organizations embarking on Lean implementation to invariably use value stream mapping. It is paradoxical that organizati...