PEX Network Awards 2018 Announces Winners

I’m excited to announce the winners for the PEX Network Awards 2018 as selected by our expert judges.

Thank you to everyone who entered!

Winners for each category were announced at OPEX week in Orlando, Florida.

Best Process Improvement Project Under 90 days

Winner: Credit Union Australia


  • AES Tiete- Emergency Gates Rods Replacement Procedure of AGV
  • Credit Union Australia- Home Loan Switch Online
  • Singtel- Project CPU
  •  VMware- Call Abandonment
  •  Yorkshire Building Society- Our mortgage Application Process


Best Business Transformation Project

Winner: Legal Lean Sigma Institute LLC


  •  Citibank Singapore Limited- Citilean @Contact Centre Singapore
  •   Legal Lean Sigma Institute LLC- Legal WorkOut
  •   Optus- Service & Sales the Right Way
  •   Singtel- Project Trampoline
  •    State Street Corporation – Global Operations Trader Monitoring
  •    Telus- Bill Credit Reduciton Program

Best Project Contributing to Customer Excellence

Winner: Globe Telecom


  • Globe Telecom Inc – Project Watch
  • Optus – Project Remedy
  • Pentec Health Inc –Snap-N-Go/Dilute-N-Go
  •  Singtel-Project Awaken
  •  Yorkshire Building Society-The Lettings Team Process


Best Technology Enabled Process Improvement Project (Inc.Automation)

Winner:  VITAS Healthcare – Patient Experience Improvement with Mobile Technology


  • AES Tiete- Implementation of technological tools benefiting planning, scheduling maintenance areas
  • Nielsen – Quality Control Tower
  •  State Street Corporation – FX Gross vs Net, Payments and Receipts Lean Improvement
  •  VITAS Healthcare – Patient Experience Improvement with Mobile Technology
  •  VMware- Global Order Management & Fulfilment
  •  VMware-Pipeline Optimization

Best Improvement Programme Deployment (Over 2 Years)

Winner: Singtel


  • Blue Cross Blue Shield of Michigan – SBT Program
  • BNY Mellon – Client Service Delivery
  • Sime Darby – Sime Darby Lean Six Sigma Business Management Strategy
  • Singtel- Winning in the digital era with Operational Excellence
  • Sodexo – Sodexo’s In-House CI Program

Most Innovative Approach to Driving Culture Change

Winner: Yorkshire Building Society


  • Optum- World Class Quality at Optum
  • Singtel-Experience IT Beyond Technology
  •  State Street Corporation- Building a Culture of Innovation and Continuous Improvement
  • Yorkshire Building Society- Bringing our Customers to Life through our Colleague

Operational Excellence Leader of the Year

Winner: Yew Ker Ling (Singtel)


  •  3M Service Center EMEA- Rafal Olejniczak
  •  Sime Darby- Azman Shah Mohamed Noor
  •  Singtel- Yew Ker Ling
  •  State Street Corporation- Loren Bishop
  •   VMware- Pradeep Vancheeswaran
  •   WellCare-Jennifer Bryk

Congratulations to the winners!!!!