New KPIs for a new era: How AI elevates operations
Explore the AI-driven metrics that matter most for modern operations teams — and how new KPIs improve efficiency, accuracy, and service performance
RegisterThink your order management and customer inquiry processes are operating at their highest level? Not without the right KPIs.
In this session, you’ll hear from Sarah Eichler, business development manager at Esker, as she explores how agentic artificial intelligence (AI) and generative AI are redefining the metrics that matter most for process efficiency and service performance in 2026 and beyond.
She’ll break down which KPIs teams should be tracking to reduce bottlenecks, improve accuracy, and ensure work flows smoothly across the entire order-to-cash cycle.
Key highlights:
- How agentic AI and generative AI are transforming the measurements we used to gauge effectiveness.
- The eight most effective “new” KPIs your team should be tracking.
- Learn how to strengthen visibility and accountability across your processes.
- Discover actionable insights and proven KPIs that lead to real, measurable improvements.
Speaker
Sarah Eichler
Business Development Manager
Esker
Sarah became part of Esker in 2019, focusing on aiding companies seeking to streamline their operations, enhance visibility, and boost efficiency in their customer service workflows. Collaborating with customer service and IT departments, she facilitates enhancements in processes concerning order entry, customer inquiries, and claims management. This enables businesses to redirect their teams' efforts towards more meaningful and often essential tasks. Outside of work, you'll often find her enjoying outdoor activities like hiking, biking, or cross-country skiing with her family.
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