15 Inspirational Quotes: Timeless wisdom through the ages for process excellence
A selection of our favorite quotes on process, leadership and change
Whether it was Greek philosopher Aristotle several centuries ago or Canadian hockey player Wayne Gretzky more recently, sometimes the best insight about business comes from outside the business world. Here is a round up of some of our favourite quotes:
"Efficiency is doing things right; effectiveness is doing the right things."
"Excellent firms don't believe in excellence - only in constant improvement and constant change."
"Transformation is a process, and as life happens there are tons of ups and downs. It's a journey of discovery - there are moments on mountain tops and moments in deep valleys of despair."
"An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage."
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"You must be the change you wish to see in the world."
"If you can't describe what you are doing as a process, you don't know what you're doing."
W. Edwards Deming
"Quality is not an act, it is a habit."
"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else."
"Everyone has an invisible sign hanging from their neck saying, 'Make me feel important.' Never forget this message when working with people."
Mary Kay Ash
"You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new."
"A good hockey player plays where the puck is. A great hockey player plays where the puck is going to be."
"If you think you can do a thing or think you can't do a thing, you're right."
"If one does not know to which port one is sailing, no wind is favorable."
Lucius Annaeus Seneca
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
"Improvement begins with I."
Arnold H. Glasow