Qatar Airways takes flight with group-wide AI transformation

Qatar Airways is embarking on group-wide artificial intelligence (AI) transformation in partnership with Accenture. The collaboration aims to revolutionize the aviation industry through AI technologies, elevating customer experience, optimizing operational efficiency and enhancing overall airline group performance.

As part of this partnership, Qatar Airways and Accenture have established “AI Skyways” to further position the multi award-winning airline as a leader in aviation AI and advance technology in the region and beyond.

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A foundation for group-wide AI transformation

AI Skyways will serve as the foundation for delivering value-driven AI initiatives across the Qatar Airways Group, according to a press release. Through its commitment to responsible AI practices, robust data and platform capabilities and a dedicated value realization office, it will quantify and maximize the impact of AI across the organization.

These efforts will fast-track the adoption of AI solutions in key aviation areas, such as optimizing flight schedules, improving predictive maintenance and personalizing customer experiences, enabling Qatar Airways, named World’s Best Airline by Skytrax in 2025, to continue providing world-class travel experiences.

Additionally, AI Skyways will position the airline to explore emerging AI trends and innovations, ensuring long-term growth, adaptability and resilience in an evolving global market.

The initiative plays a pivotal role in enabling Qatar Airways’ continuous journey to become a digital-first organization, leveraging AI and other advanced technologies to optimize processes and decision-making capabilities.

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A significant milestone in AI-driven aviation

“This partnership with Accenture to establish AI Skyways represents a significant milestone in our journey to become leaders in AI-driven aviation,” said Engr. Badr Mohammed Al-Meer, CEO of Qatar Airways Group. “AI Skyways will leverage AI to reimagine a spectrum of operations across Qatar Airways Group – from customer service to operations, to ensure that passengers enjoy a seamless and enriching travel experience. Furthermore, the partnership will focus on using AI for real-time data analysis to improve decision-making capabilities and operational responses.”

Together, Qatar Airways and Accenture are applying innovative technologies and new ways of working to create new value for the airline and its customers, added Ms. Julie Sweet, chair and CEO of Accenture. “Our AI Skyways partnership is a key engine of this ambition, embedding and scaling AI to create outstanding travel experiences for passengers and deliver greater value to the airline group.”

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