[Video] Keeping the Customer Front and Center

Why is it so critical to keep a customer-focus during a company turnaround? How can a company successfully make tough turnaround decisions without losing customer focus? Marjorie Hook, Vice President, Global Business Process Management at Hewlett Packard, opened up about HP’s five-year turnaround journey at PEX Week and highlighted how HP is improving performance capability as it speeds through one of the biggest turnarounds of our time.

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