Tech trends reinventing business operations: Interview with IBM's VP Smarter Process

Cloud computing, mobile, big data wearable technology – these are a few of the technological trends driving today’s businesses. They sound cool. They’re transforming the way we do business. But underneath these technology buzzwords, it’s all about one thing: delivering exceptional customer experiences.

That’s according to David Millen, Vice President of Smarter Process at IBM. In this interview, Millen discusses these key technology trends and how they’re reshaping business operations and processes.

Read a transcript of this video here.