Does the future of IT lie in shaping business strategy?

Love it or loathe it, IT-systems are a critical part of businesses today. Almost all processes within our companies have some form of IT-based component and there are some who believe that the IT organization is now playing a much greater role in enabling business strategy and driving service innovation. IT is no longer just about back office support. Does the future of IT lay in shaping business strategy? In this Process Perspectives podcast, Dr. Sharm Manwani, a professor of IT leadersh...
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