How Metrics Can Help you

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Matthew Morgan

By Matthew J. Morgan[1]As a business architect or process excellence champion, metrics can be both an important dimension of your responsibilities and an entry-point into executive sponsorship. Senior managers often have an interest in key performance indicators to help them understand and manage their business. The popularity of certain business sayings (such as “What gets measured gets done” and “If you can’t measure it, you can’t manage it”) attests to the widespread acceptance of and interes...
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