OpenText
Preparing for Insurance "Moments of Truth": How CEB TowerGroup Insurance Uses Smart Processes and Service Excellence
November 17 by Process Excellence Network EditorLearn why Insurance “moments of truth” are critical in providing carriers with the ability to deliver quality service, increase customer satisfaction, and differentiate from the competition.Smart proc...
5 Best Practices for Designing Data-Driven Applications
November 24 by Process Excellence Network EditorAnalysts predict that smart computing software will become a $48 billion market and have proclaimed that we are in an era of data-driven marketing and sales.Designing compelling data-driven experience...
The 2020 Agenda: Are You Ready?
June 19 by Process Excellence Network EditorWe live in the time of an unprecedented technologic disruption. From wearable technology to the Internet of Things, today’s digital and technological disruptions are impacting every facet of t...
A Process Driven Strategy for Digital Transformation
January 19 by Process Excellence Network EditorBusiness requirements are changing faster than ever. The instantaneous nature of today’s world means companies can no longer afford any lag time in implementing new processes or updating old o...
Lessons from a customer experience transformation
October 10 by Process Excellence NetworkWe’ve all been the recipient of poor customer service. Maybe we can’t get the information or we require in one phone call to an organization – instead it tak...
Process mapping versus modelling: Interview with Mark McGregor
August 22 by Mark McGregorDocumenting your business processes is the first step in any business process transformation. Most organizations start by drawing graphical representations of their processes &ndas...
Is Business Process Management market growth over-hyped?
August 01 by Process Excellence Network Editor
Strategies to Improve Efficiency Without Breaking the Bank
January 14 by Process Excellence Network EditorIn the face of increased competition, accelerating regulatory challenges, and ever present global financial pressures, retail banks today struggle to sustain their revenue models, manage shrinking c...