Preparing for Insurance "Moments of Truth": How CEB TowerGroup Insurance Uses Smart Processes and Service Excellence
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Learn why Insurance “moments of truth” are critical in providing carriers with the ability to deliver quality service, increase customer satisfaction, and differentiate from the competition.
Smart process technology and mass customization together can help carriers become more efficient, reduce costs and increase customer satisfaction.
CEB TowerGroup Insurance has been engaged in a long-standing conversation with business and IT leaders around the topic of customer centricity and sales and service excellence.
Download this white paper and find out how leading insurers differentiate themselves by treating each customer as an individual, while recognizing that each customer case has common and solvable challenges. Opportunities for adaptive sales and service excellence include both Revenue Growth & Service Excellence.
Download this white paper today and discover:
- How BPM drives efficiencies
- Why Dynamic Case Management is so important
- How smart processes grow revenue
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