Video: Automation challenges in financial services & the lure of the hype

The PEX Network recently interviewed Graham Parsons, head of marketing for UK & Ireland at SPS (Swiss Post Solutions).

He shares his challenges with automation in the financial services industry and the lure of the hype surrounding the technology.

The UK financial services and insurance industry are more mature than other industries in their RPA and AI capabilities, he says.

“Where they are struggling is that they’ve just looked at robotic process automation as a single entity and they got excited by the technology but where they are struggling is looking at how they get it to work efficiently.”

SEE ALSO: 8 Reasons to Adopt Robotic Process Automation this year

If you would like more insight into RPA and where it can be deployed in your organzation download a copy of the white paper Robotic Process Automation: A New Era of Agent Engagement