Apromore unveils full spectrum process intelligence with task mining

Apromore announced updates to its process intelligence platform, which now features fully integrated native task mining. By unifying user task-level and process-level insights, Apromore aims to empower organizations to streamline operations, eliminate inefficiencies and automate complex workflows, the vendor stated.

In addition to fully integrated native task mining, Apromore version 10.3 release includes other updates such as copilot and compliance center enhancements.

What is task mining?

Task mining is a technology that analyzes user interactions with applications to understand how tasks are performed, revealing inefficiencies and opportunities for improvement. It captures data like keystrokes, mouse clicks and workflow steps to help businesses identify areas for automation, optimization and streamlining of processes.

Modern organizations are increasingly using task mining to augment and enhance process improvement methods such as process mining.

The power of process intelligence with task mining

Many organizations lack insight into how work is performed at the desktop level, where inefficiencies, rework and compliance gaps often originate. By securely capturing anonymized user interactions such as clicks, keystrokes and in-app activities, task mining can uncover hidden friction, quantify productivity losses and reveal improvement opportunities. These insights empower teams to iteratively optimize operations, reduce risk and accelerate digital transformation in a measurable, compliant and sustainable way.

The integration of task mining into the Apromore platform represents a major step forward in full spectrum process intelligence, said Marlon Dumas, co-founder and chief product officer (CPO) at Apromore.

“By correlating employee-level digital interaction data with enterprise-wide processes, we give organizations unparalleled insights and the power to identify and automate the right tasks, support their workforce with better tools and continuously improve how work gets done,” he added.

Key capabilities of Apromore’s new task mining

• Controlled agents-based task mining: Apromore Digital Agents capture targeted screen and field-level interactions from user workstations at configurable intervals. Data is processed, staged, reviewed and ingested into the Apromore platform to uncover user routines, monitor performance and compliance, and expose manual tasks often hidden from system logs.
• Privacy-first, security-fortified architecture: Built with enterprise-grade security, Apromore ensures anonymized data capture, confidential protection of PII data, user consent and compliance with global privacy standards like the General Data Protection Regulation (GDPR).
• Action-oriented insights and automation support: Delivers actionable recommendations through in-app guidance, KPI monitoring and an artificial intelligence (AI) powered Copilot for simulation and automation opportunity discovery.

Other Apromore 10.3 updates include:

• Copilot enhancements: Users can now ask natural language “what-if” questions to simulate process changes and receive detailed, AI-generated improvement suggestion.
• Lite dashboards: Users can access real-time operational performance metrics and visualizations from a centralized interface, improving accessibility and collaboration across departments.
• Compliance center enhancements: Automated control testing based on process and now task- and user-interaction data allows for greater oversight, audit readiness and compliance.

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