Moving the dial on continuous improvement: Interview with Lynn Kelley, VP Continuous Improvement at Union Pacific Railway

All too often, continuous improvement professionals are focused on being external change agents and making change happen in the organization that we don't look enough at how we're doing our job, says Lynn Kelley, Vice President of Continuous Improvement at Union Pacific Railway. Here's why the profession needs to take a harder look at what it does and how it does it.


Questions discussed in this interview:

  • Let's start with a big question - what does continuous improvement mean to you?
  • Why do you think companies need to continuously improve how they improve?
  • What does that look like in practice? (i.e. how can we continuous improve)
  • Can you give me an example of something you do (or have done) at Union Pacific Railway to achieve this?
  • It's funny that the continuous improvement profession would have a hard time continuously improving. Why do you think this is so difficult?