Move over process project, it’s time for an enterprise wide view of process, according to IBM’s Phil Spencer. Spencer, who is Global Leader of IBM’s Operations Strategy Centre of Competence, says that this wider view of process has become critical as new technology and changing customer expectations drives the need for greater flexibility and responsiveness.
"As customers gain more and more influence through digital, social media and so forth, it’s going to be very important for organizations to use analytics and very robust process management techniques in order to sense these changes and to adapt many of their processes to the changing business climate," he says.
In this PEX Network interview Spencer discusses the recent findings of IBM’s global CEO survey, how the digital and physical worlds are colliding in interesting ways, and what all this means for the role of a process professional.
To read a transcript of this interview, click here.
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