Time to improve improvement

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Those who live in glass houses...

Process professionals are always so focused on improving business processes – isn’t it time we look at improving how we improve? That’s the question posed by Lynn Kelley, Vice President of Continuous Improvement at Union Pacific Railway. She says that often process professionals are so focused on external change that they don't look critically enough at making changes to their own jobs.

In this Process Perspectives podcast, Kelley discusses how process professionals can critically evaluate how they do their jobs and offers examples of what she's done at Union Pacific.

The following is a transcript of video interview conducted earlier this year. Watch the original video or read the transcript.