Making sense of process excellence in a digital era: Interview with IBM’s Sean Reilley

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Mobile apps and GPS devices are just a few of the new technologies that we’ve become accustomed to in order to make daily life faster, more convenient, and, easier. And with the rise of last year’s key trend - "wearable technology" – the convenience factor is set to explode. But how are these trends impacting process excellence and business transformation?

In this interview, Sean Reilley, Vice President of Enterprise Process Simplification at IBM, discusses how the convergence of the digital and physical worlds - through cloud, big data, mobile and social – are reshaping the business agenda and creating powerful new opportunities for process improvement.

To read a transcript of this podcast, please click here.